Service was excellent. I didn’t expect to have an item replaced when I asked for a bottle cap that was missing. The item arrived within a couple of days. I will definitely be purchasing more...
A birthday gift introduced me to the Arran website.
The products are made in Scotland, which is great for far away relatives. The website is very professional & joy to browse. The little sample...
I love the products and over the years have bought many different ones and they have all been lovely. One of the perks of spending with this company is the reward points. I visit the Isle of Arran...
Les mer
Hailey
ARRAN - Sense of Scotland
14 days ago
Hi, Thank you for your feedback.
Please accept our deepest apologies for the disappointment and frustration caused, particularly as you have been a loyal ARRAN customer for many years and have enjoyed saving your points for your annual visits to the Isle of Arran.
We recently rebranded our ARRAN Rewards programme, and unfortunately, only customers who were registered members of the previous programme were carried over to the new system. To earn and redeem points, you do need to be signed up to ARRAN Rewards, and once registered, points will expire after one year of inactivity.
We’re very sorry if the changes to the programme were not clear and appreciate how disappointing this must have been. Please do get in touch with us at info@arran.com so that we can look further into your account and help explain exactly what has happened with your points.
We truly appreciate your continued support of ARRAN and hope we can help resolve this for you.
Kindest regards
The ARRAN Sense of Scotland Team
Formally Arran Aromatics, ARRAN Sense of Scotland have created vibrant and evocative fragrances inspired by and made locally on the Isle of Arran since 1989. Each of their cruelty-free bath, body and home fragrance gifts are made using pure freshwater from their Island home and produced with a minimal impact on the environment.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Formally Arran Aromatics, ARRAN Sense of Scotland have created vibrant and evocative fragrances inspired by and made locally on the Isle of Arran since 1989. Each of their cruelty-free bath, body and home fragrance gifts are made using pure freshwater from their Island home and produced with a minimal impact on the environment.