American Holidays-anmeldelser

Hi there, Thank you for your feedback, we really appreciate it. American Holidays was pleased to hear how happy you were with the service received during the booking process. We were sorry however for the disappointment felt with the villa received in Champions Gate. We fully understand how important it is for all aspects of our clients holiday arrangement to run smoothly. Please be assured your feedback, along with the photos have been sent to our Product Manager and Ocean Holidays for their information and future consideration. We hope that this did not take too much away from the overall enjoyment of your trip and we look forward to assisting you with any future holiday plans you may have. Thanks again, American Holidays

Hi there, Thank you for your feedback, we really appreciate it. American Holidays was delighted to hear you had a very enjoyable stay in Secrets The Vine, Cancun. We regret however to hear of the travel disruption you experienced. We fully understand how important your time is when travelling and we can assure you that operating on schedule is equally important to the airlines. However, unfortunately there are times when delays and cancelation occur that are beyond their control. We note that the airline provided overnight accommodation, however if you had any additional expenses such as meals and taxis, we suggest you forward your receipts to your travel insurance company as this should be covered by your policy. We hope that the above did not take too much away from the overall enjoyment of your holiday and we hope to have the pleasure of assisting you with any future holiday plans you may have. Thanks again American Holidays

Hi there, thank you for your feedback, we really appreciate it. American Holidays was thrilled you had such an enjoyable holiday in Canada and that you were happy with both hotels. We hope to have the pleasure of assisting you with any future holidays plans you may have. Thanks again American Holidays

Hi there Thank you for your feedback, we really appreciate it. American Holidays was delighted to hear you had a very enjoyable holiday in Canada. Thank you for the additional comments on each of your hotels, this is shared with our team for their information and future consideration. We look forward to assisting you with any future holiday plans you may have. Thanks again, American Holidays

Hi there thank you for your feedback, we really appreciate it. American Holidays was delighted to hear you had such an enjoyable holiday in Canada and that everything went smoothly for you. We look forward to assisting you with any future holiday plans you may have. Thanks again American Holidays

Hi there, thank you for your feedback, we really appreciate it. American Holidays was sorry to hear that some aspects of your holiday arrangements did not run as smoothly as we would have hoped. Regarding the hotel charges, our records show that you were informed that a resort fee would be payable locally, however €600 sounds higher than we would expect. Therefore please forward a copy of your hotel bills for my attention and we would be happy to investigate this further - customerservices@shgi.ie Our agent advised you that the charge for luggage on the internal flights would be payable directly to the airline. As you had requested the direct flight to Nashville, the internal flights had to be booked separately. However we regret any disappointment felt. We were sorry to hear of the travel disruption you experienced. We fully understand that your time is valuable when travelling and operating on schedule is equally important to all airlines. However unfortunately there are times when delays and cancelations occur. We have no record of you contacting our emergency phone number or e-mail address which is on your travel documents and we would have welcomed the opportunity to have assisted you locally. Nevertheless, we are pleased to note the airline re-protected you on a later flight. Thank you bringing the above to our attention. We hope despite the above you had a very enjoyable holiday in Nashville and Las Vegas. Thanks again American Holidays

Hi there, Thank you for your feedback. American Holidays was pleased to hear how happy you were with the service received. Your kind comments have been shared with Paula and the team for their information. In addition, we're thrilled you had such an enjoyable holiday in Orlando and we hope to have the pleasure of assisting you with your next trip! Thanks again American Holidays

Hi there, Thank you for your feedback. American Holidays was pleased to hear you had an enjoyable holiday in Orlando and Las Vegas despite the flight disruption you experienced. We appreciate the inconvenience felt. Thank you for the additional comments on your hotels. Please be assured this is shared with the relevant departments for their information and consideration. We are happy to note, despite the issues you experienced, you had a very enjoyable holiday and we hope to have the pleasure of assisting you with any future travel plans you may have. Thanks again American Holidays

Hi there, Thank you for your feedback. American Holidays was pleased to hear you had such an enjoyable holiday in the Deep South! Your kind comments are shared with our team for their information. We look forward to assisting you with any future travel plans you may have. Thanks again American Holidays