Active England Tours-anmeldelser

Hi Diane, thank you for taking the time to let us know how your trip went. It's great to hear your comments about your guide, Rick, Devon & Cornwall and the trip as a whole. I'm sorry to hear about your experience with your booking confirmation email - we'll be sure to look into this right away. ^Lawrence, Active England

Hello, thank you for taking the time to review your trip. It's great to hear your feedback about the riding, the hotels and the trip as a whole! ^Lawrence, Active England

Hi Jacquelynn, Thank you for taking the time to share such detailed feedback about your walking holiday with us. We are very pleased to hear that you enjoyed walking through the Cotswolds countryside and that the GPS app worked well throughout your journey. We particularly enjoyed reading about your discovery of the dovecote near Naunton. Moments like these are such a special part of exploring the Cotswolds, and your comments about adding more detailed notes on points of interest along the route are extremely valuable. This is something we will certainly review with our team as we continue improving our walking notes and overall guest experience. It is also lovely to know that you appreciated the character and history of both the Noel Arms and the Broadway Hotel. However, we are very sorry to hear how disappointing your stay at The Mousetrap Inn was. The room you describe clearly fell far below both your expectations and the standards we aim to provide for our guests. We completely understand how frustrating and disheartening this must have been, particularly as accommodation forms such an important part of a walking holiday experience. Please be assured that we take your comments very seriously. We regularly review and monitor the properties we work with, but your feedback highlights that we need to look more closely at the room allocation and quality being provided there. We are already following this up directly with the property to ensure these concerns are addressed. We sincerely regret that this part of your trip left such a negative lasting impression, especially when so much of the holiday was otherwise enjoyable. Thank you again for your honest and constructive feedback, it genuinely helps us improve both our accommodation partnerships and the experience we offer future guests. Best Wishes, Will

Hi there, Thank you for taking the time to leave us a review. We're so glad you had a great time walking in the Cotswolds. Many thanks for your suggestions regarding our GPS app, we'll be sure to pass your comments to the appropriate member of our team. Lawrence Active England