Hi. Thanks for your review. I'm sorry to hear that you didn't receive your documents. I've had a check and can see that these were issued by email to your email address on the 28/05/2017 and again on 29/5/17. I've had a word with out IT Team and we've not had any email returns, however I'll continue to monitor this in case there has been some issues. We have also taken the opportunity to issue them by first class post for you, this is to ensure that these are received. If you do not receive these, please do let us know. Kind regards Pet Customer Team