Thank you for the review. We are located in the heart of W2 and in a car park so we appreciate access is not the same as a normal storage warehouse BUT we are in an excellent location that is very easy to get to which more than compensates. Our pricing is 100% transparent and due to the premium location we are more than happy that our pricing is fair and reasonable for where we are in a expensive part of London
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Mr Riccardo Gismondi
Feefo-verifisert
7 years ago
Hva Mr Riccardo Gismondi sa om Metro Storage:
Great space and service
Smooth onboard experience. Clean space. I would have enjoyed finding a smaller trolley available to bring stuff inside as the once I found are pretty big..just a suggestion.
Simon Burnett
Metro Storage
7 years ago
Many thanks for the 5 stars and we will certainly take onboard your suggestion re having a selection of trollies available!
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George
Feefo-verifisert
7 years ago
Hva George sa om Metro Storage:
Great Service
very helpful, flexible and straightforward. A smooth and problem-free move!
Simon Burnett
Metro Storage
7 years ago
Many thanks for your very kind review - appreciated!
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Del
Pålitelig kunde
Feefo-verifisert
7 years ago
Excellent
Friendly, professional service. Clear pricing policy. Second time I have used facilities at 3D no hesitation in returning to them.
Simon Burnett
Metro Storage
7 years ago
Many thanks for the 5 stars - it is always nice to have happy returning customers so thank you.
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Paula
Feefo-verifisert
7 years ago
Hva Paula sa om Metro Storage:
Prompt, friendly service and clean well-lit facilities. Helpful staff. Great locale for us. We are off to a good start with storing our stuff while we sort out a life change. Thanks Metro.
Simon Burnett
Metro Storage
7 years ago
Delighted we could be of assistance and thank you very much for the 5 stars!
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Pålitelig kunde
Feefo-verifisert
7 years ago
Efficient process, very clean and secure premises, flexible contract.
Simon Burnett
Metro Storage
7 years ago
Thank you for taking the trouble to review us we really appreciate the 5 stars!
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MM
Mr Jean Masson
Feefo-verifisert
7 years ago
Hva Mr Jean Masson sa om Metro Storage:
Great location
Easy in terms of access
Simon Burnett
Metro Storage
7 years ago
Thank you for taking the time to review us and give us 5 stars - much appreciated!
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Del
Pålitelig kunde
Feefo-verifisert
7 years ago
They could be more polite.
Better Customer service level. The customer has the right to ask all questions he wants even if it is written in a never sent email.
Simon Burnett
Metro Storage
7 years ago
Thank you for taking the time to put a review up. On the day in question I was dealing with a serious operational issue at another of our storage locations, hence why I was not available to answers your questions. I sent you an email FIRST THING the next morning to apologise for the situation and the fact that I was a bit distracted on your move in day. I therefore feel I made a proper effort to explain to you what had been going on and APOLOGISE....yet you decide to leave this review.....I think that is a little unfair of you.
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Pålitelig kunde
Feefo-verifisert
7 years ago
Rude customer service.
Simon Burnett
Metro Storage
7 years ago
We are not happy that you have left this review. You have made an allegation of rudeness. I have checked our records and you complained about not understanding the 50% off the first 8 week offer that appears on absolutely every single bit of our marketing. You then signed a storage agreement, again with all of this information on the storage agreement. You did this having received multiple emails explaining our offer and met with one of the team who also made our terms of business clear. We have to assume that you would read the agreement before signing it so we are at a loss to understand how you could not understand what our terms of business are. We have run this facility for 3 years and have never received a complaint like yours. We work very hard to offer good service and have received multiple very positive reviews from numerous happy customers....but I guess they actually read our terms of business before going ahead and taking a unit with us!
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Mr Anakorn Rangsiwongse
Feefo-verifisert
7 years ago
Hva Mr Anakorn Rangsiwongse sa om Metro Storage:
Highly recommend
Quick respond to all my question. Great location. Very easy to access. I highly recommend 3D space self storage.
Simon Burnett
Metro Storage
7 years ago
Thank you for giving us 5 stars - we are delighted we could help you with your storage!
Metro Storage is all about providing you, the customer, with a secure, clean and welcoming storage environment. No long, laborious mission statement. Just a high quality self storage service.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Metro Storage is all about providing you, the customer, with a secure, clean and welcoming storage environment. No long, laborious mission statement. Just a high quality self storage service.
