I would recommend them to clients looking for storage I’m frightened of small spaces because it was well lit my fear went altogether a good experience
Simon Burnett
Metro Storage
6 years ago
We appreciate you taking the time to give us a review and of course we are really happy that you gave us 5 stars - thank you!
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Del
MR
Ms Deborah Reeve
Feefo-verifisert
Pimlico
6 years ago
Hva Ms Deborah Reeve sa om Metro Storage:
Excellent customer service, super clean secure storage.
Excellent customer service, super clean secure storage.
Simon Burnett
Metro Storage
6 years ago
Delighted we could help you with your storage needs and thank you for the 5 stars!
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Del
Pålitelig kunde
Feefo-verifisert
6 years ago
Great choice for storage!!
Simon was a huge help in acquainting me with the facility and how easy it is to move my possessions in. The facility and storage lockers are really nice, there are funny signs all over that gives it...
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1
Del
Pålitelig kunde
Feefo-verifisert
6 years ago
Communication is confusing. All emails seem like junk emails, which makes it different for customers to find or even acknowledge important emails.
Obtaining a quote is frustrating and inefficient....
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Simon Burnett
Metro Storage
6 years ago
We are sorry that you felt compelled to leave a 1 star review - we note your comments but want to clarify a number of points because your points are inaccurate.
1. You have never needed to call us to get a quote. there is a very large banner on our website entitled GET A QUOTE NOW. All you need to do is leave you name, email and tel no and you get an INSTANT quote. We have not been criticised for this before....for the simple reason it is totally easy for people to get their quote in about 5 seconds.
2.Termination - the storage agreement clearly states our termination policy. there is even a summary box just before you sign to confirm your agreement to the terms that clearly states 14 days notice is required by email. Additionally there is a large notice on the inside of your storage unit door giving very clear instructions on termination. not sure what else we are supposed to do - after all it is your responsibility to actually read the terms of business before signing any agreement - that is just common sense.
3. You have clearly misunderstood the termination policy we do NOT need to remind customers as you suggest because you can give notice at any time after the first 28 days and we only require 14 days. you are not committed to paying an additional 4 weeks storage - once again the agreement clearly states this. the whole point is that the customer is in control of when they start and finish their storage.
It is frustrating to receive an unkind review when there appears to be very little responsibility from you in actually reading the agreement before signing. we have worked very hard to have a rating of 4.7 out of 5 on feefo from hundreds of satisfied customers - which would appear to confirm that what we offer is more than acceptable to the vast majority of people who have used Metro Storage and had a positive experience.
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Del
JD
Julia Diaz
Feefo-verifisert
6 years ago
Hva Julia Diaz sa om Metro Storage:
Amazing Customer Service
Honestly everyone was SO nice and helpful. I was really in a bind on a Sunday and even through people were on their days off they stepped up to help me and it was so appreciated. The whole process...
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Simon Burnett
Metro Storage
6 years ago
Thank you very much for your very kind review - we thank you very much and were happy we could be of assistance!
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Del
LB
Liliana Bastian
Feefo-verifisert
6 years ago
Hva Liliana Bastian sa om Metro Storage:
Friendly staff who are always there observing the CCTV in the units. Price includes lock and insurance. Security is good.
Simon Burnett
Metro Storage
6 years ago
Thank you for 5 stars! We really appreciate you taking the time to do this......
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Del
Pålitelig kunde
Feefo-verifisert
6 years ago
Great service, very helpful and nice, clean storage facility. Amazing value for money, would definitely recommend.
Simon Burnett
Metro Storage
6 years ago
Many thanks for your kind review - we appreciate it!
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Del
Pålitelig kunde
Feefo-verifisert
7 years ago
Poorly managed, very weak customer support
They literally gave me the wrong codes.
Simon Burnett
Metro Storage
6 years ago
Thank you for taking the time to give us a review - we did not give you the wrong codes - you went to the wrong facility. we have 2 in SW1 and you went to the wrong facility despite having been given all the information you needed to go to the right one! Not much we can do if you choose not to read what we send you.
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Del
Pålitelig kunde
Feefo-verifisert
7 years ago
The service is very good.....
The service is very good......
Simon Burnett
Metro Storage
6 years ago
Thank you very much for taking the time to leave us a positive review - we really appreciate it!
Simon Burnett
Metro Storage
6 years ago
Thank you for leaving us a 4 star review - much appreciated
Metro Storage is all about providing you, the customer, with a secure, clean and welcoming storage environment. No long, laborious mission statement. Just a high quality self storage service.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Metro Storage is all about providing you, the customer, with a secure, clean and welcoming storage environment. No long, laborious mission statement. Just a high quality self storage service.
