Above average service. Had a query, they got back fairly quickly. Frustrated with the online experience particularly proving I'm not a robot!
Glenn
Yora Pet Foods
4 years ago
Thank you for your kind feedback and we’re sorry you have had issues with the captcha system. We have asked our web team to look into this to help improve the process. Thank you for bringing this to our attention.
Productbeoordelingen
Glenn
Yora Pet Foods
4 years ago
Thank you for your feedback and please let us know how you get on with the pate. Yora, like most early-stage concepts, cost more at the start because our insect ingredient was expensive to buy. As our sales have grown, we’ve managed to negotiate a better price for our grubs which we’re passing on to our loyal customers and will continue to do so!
The only issue with the service is the use of DPD as the delivery service provider, and this causes huge issues. Living on the Isles of Scilly DPD deliver to the quay in Penzance, and then wait to...
Meer lezen
Glenn
Yora Pet Foods
4 years ago
Thank you for your feedback and raising this delivery issue, I’m very sorry to hear that we haven’t delivered your parcel on time.
We’ve not been made aware of any delays to the Isles of Sicily and can assure you this is not the standard we expect from DPD. We partner with DPD as we believe they are the best courier service available in the UK and this is very disappointing to hear.
We will raise this with our DPD Service Manager ASAP to find a solution and avoid this delay in the future. As we have a contact email for you on our system, we will of course inform you of any updates we find from our investigation.
In the meantime, please do not hesitate to contact us on hello@yorapetfoods.com or 01293 265618 if you require any further support. Thank you for your review. 💜🐛
Hi Vanessa,
Thank you for trying the Pate and we're sorry to hear that you and your dog was disappointed with both texture and feeding instructions. We will forward your feedback to the team.
Best wishes,
Yora Online Team
Glenn
Yora Pet Foods
4 years ago
Hi Vanessa,
Thank you for your constructive feedback and for taking the time to review our food.
We are very sorry to hear that your little hound hasn't taken to Yora, we do appreciate this is not going to be to the taste of every pet but do thank you for taking the time to try us. We have now processed a full refund under our 100% Satisfaction Guarantee and please feel free to donate any unused food to a local animal shelter or a friend.
Best Wishes,
Yora Online Team
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