Excellent products and service. Price very reasonable
Xmas Direct
XmasDirect
3 years ago
Hello, thank you for taking the time to leave us feedback. We are so pleased to hear you are happy with our service.
Datum van aankoop: 10/12/2022
0
Delen
Betrouwbare klant
Geverifieerd door Feefo
3 years ago
Can't comment any further as still waiting for goods
Xmas Direct
XmasDirect
3 years ago
Hello, thank you for taking the time to leave us feedback. I can see your parcel was delivered by Royal Mail on the same day you left this review. This was posted through your letterbox. If you require proof of delivery please email us at info@xmasdirect.co.uk and we can forward the tracking to you.
Datum van aankoop: 10/12/2022
12
Delen
PB
Philip Backhurst
Geverifieerd door Feefo
3 years ago
Wat Philip Backhurst zei over XmasDirect:
Easy to use website, quick answer to my query and prompt delivery.
Xmas Direct
XmasDirect
3 years ago
Hello Philip, thank you for sharing your feedback with us. We are so pleased to hear you are happy with our service and speedy delivery!
Datum van aankoop: 09/12/2022
3
Delen
Betrouwbare klant
Geverifieerd door Feefo
3 years ago
Order placed and delivered within a week and goods arrived in tact and worked. What else needs to be said!
Xmas Direct
XmasDirect
3 years ago
Hello, thank you for taking the time to leave us a review. We are so pleased you are happy with your order!
Christmas tree was defective - missing a vital lights connector. Customer service were extremely unhelpful - would not accept connector missing. This tree was purchased pre lit due to a recent spell...
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Xmas Direct
XmasDirect
3 years ago
Hello, thank you for taking the time to leave us feedback. We are so sorry to hear you find our service unhelpful, we tried very hard to work with you to find a resolution. We couldn't understand how this connector would be missing, we communicated with our warehouse and all trees had the connectors you mentioned. I understand you have decided to keep the tree, however as discussed in our email correspondence, you were certainly welcome to have returned the tree to us within 28 days of delivery, and should we have found a fault, we would of happily covered the cost of returning it to us.
Always helpful, efficient and cooperative with a great product. This is a company that, despite its success in spotting a true need and opportunity, has never lost its customer focus and, as far as...
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Xmas Direct
XmasDirect
3 years ago
Hello Jeremy, thank you so much for taking the time to share such fantastic feedback with us. As a small family run business, we pride ourselves on providing great customer service so we are so happy to hear that you are pleased with our service. Wishing you a Merry Christmas when it comes!
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