Firstly I was sent the incorrect thing and then they said what I wanted was out of stock
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning Barbara.
Thankyou for your feedback. Firstly, may I apologise for the inconvenience this may have caused you.
In light of you not receiving your replacement and the error with your original order, I am going to refund your order and delivery charge in full.
Once again, please accept my apologies over any inconvenience this may have caused.
Kind Regards,
Sally
Post Office Shop Customer Care Team
The delivery was 1st class arrived the following day as promised.
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning Beverley,
Thankyou for your comments, I'm sorry that the Xerox paper you ordered isn't of a sufficient quality.
We have previously had very good feedback for this product and we are surprised that this item did not meet your requirements.
However, we are pleased that you are happy with our service and we hope that you shop online with use again.
Kind Regards,
Sally
Post Office Shop Customer Care Team
************************ website was easy to use. The customer service was very good. But we had problems with the delivery:
On delivery 4 out of 6 boxes were damaged. (broken lids, cracked lids)
2...
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www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning Toan.
Thankyou for your comments. Firstly, please accept my apologies over any inconvenience receiving your items damaged may have caused.
Here at the Post Office Shop, we take our Customer Experience very seriously. In light of the feedback you have provided, I will arrange for a further two boxes to be sent to you free of charge as a gesture of goodwill.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Betrouwbare klant
12 years ago
The Post Office Shop Customer Care Team has picked up my previous feedback and took positive action.
I have now received a further two replacement boxes which arrived in good condition.
I was very impressed with the high level of customer service from the Post Office Shop.
Good Afternoon John,
Thankyou for your comments. Please accept my apologies over the condition in which your stamps were received.
I have arranged for a replacement sheet of stamps to be sent to you free of charge.
Kind Regards,
Sally
Post Office Shop Customer Care Team
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