Paid extra for next day courier service. Despatched on Monday but nor received till Thursday. Too late for birthday. First day cover eventually received in good order but enclosed poster was ripped...
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www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning Norma,
Thankyou for your feedback. Firstly, please accept my sincere apologies over the delay in receiving your order and the condition the goods were received in.
Here at the Post Office Shop, we endeavour to provide the best Customer Experience possible and I'm afraid on this instance we have not done that.
In light of this, I am going to arrange for your order and delivery charge to be refunded in full.
Once again, please accept my sincere apologies over the inconvenience caused.
Kind Regards,
Sally
Post Office Shop Customer Care Team
The order got lost and would never have arrived if I hadn't pursued it by phone.
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning Carol.
Thanks for your comments. As discussed in our email conversation, please accept my apologies for the delay in receiving your stamps.
I am going to forward on your comments to our inventory and warehouse teams to look into potential improvements to process which will prevent instances like this happening going forward.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Datum van aankoop: 20/11/2013
0
Delen
Betrouwbare klant
Geverifieerd door Feefo
12 years ago
But I am having difficulties getting a 2014 presentation pack calendar.
Quick delivery but the box the picture was posted in fell apart. The guy at the sorting office told me to check the contents were ok as the box was squashed and open. Very poor packaging especially...
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Productbeoordelingen
Datum van aankoop: 25/11/2013
0
Delen
Betrouwbare klant
Geverifieerd door Feefo
12 years ago
Excellent quick service
Productbeoordelingen
Datum van aankoop: 19/11/2013
0
Delen
Betrouwbare klant
Geverifieerd door Feefo
12 years ago
I wish our postman would stop dropping elastic bands on the street - bad habit.
It was purchased as a present. I checked the web site but could get no information on delivery. I received no update regarding the problems of stock and had to chase up. I was told the supplier had...
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www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning Steve,
Thankyou for your comments. Firstly please accept my apologies regarding the inconvenience caused by the delay receiving your order.
Here at the Post Office Shop, Customer Experience is paramount and we do endeavour to provide you with a live stock feed on the website for all items which you can check at the time of ordering.
If an item is out of stock, we are provided with an estimated arrival date for those items from our supplier; I'm afraid these dates are only estimates and are subject to change. It appears that this was the cause for your items delayed arrival.
In light of this, I am going to refund your delivery charge as we did not deliver within the required timescale. I will also pass your comments on to our inventory department to investigate if there is any way of improving our processes to prevent further instances going forward.
Kind Regards,
Sally
Post Office Shop Customer Care Team
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