I'm sorry to hear that your samples have not arrived yet. Hopefully, we can resolve this for you, now that we are aware of the issue.
During Covid we have noticed an increase in samples being severely delayed. This is because of some severe backlogs with Royal Mail. On our COVID information page (linked in the top banner on our website), under the samples area, we have highlighted this, with a link to Royal Mail service updates.
Please just let me know if you would prefer a refund or replacements sent, and I will action this for you immediately.
Datum van aankoop: 26/05/2020
0
Delen
Betrouwbare klant
Geverifieerd door Feefo
6 years ago
I would recommend them and certainly buy from them again.
Good selection and good value. Delivery was fast
Productbeoordelingen
Datum van aankoop: 21/05/2020
0
Delen
CU
Customer
Geverifieerd door Feefo
6 years ago
Wat Customer zei over Wood Floor Warehouse:
Sent order sample very guickely however didn't match existing wood floor, therefore didn't order anything. Given the quickness of response would go to this firm if needed in the future.
Easy to buy easy website to look at fast delivery even with covid 19 ... brilliant the way it’s delivered snd packaged safety. Good quality flooring ... hard to lay doing it single handed other than...
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Datum van aankoop: 25/05/2020
0
Delen
CU
Customer
Geverifieerd door Feefo
6 years ago
Wat Customer zei over Wood Floor Warehouse:
Great service and on time
Productbeoordelingen
Datum van aankoop: 25/05/2020
0
Delen
Betrouwbare klant
Geverifieerd door Feefo
6 years ago
Great quality great price fast delivery I highly recommend this company
Received only floors and underlined from my order. All trims and door transitions etc never arrived.
Despite specifically asking for a Thursday delivery for everything their courier delivered all...
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Darren
Wood Floor Warehouse
6 years ago
I'm very sorry that the courier lost your order. This is extremely rare but unfortunately can happen with any delivery service.
Regarding the callbacks, we had let you know that we would call you back as soon as we had some information from the couriers, who we then contacted several times. Unfortunately, we were not able to get any new information from the couriers before you had called us for an update later in the same day, and again in the morning. We were actively chasing this up, but had no new information from the couriers to report.
Regarding the refund, this has been processed by our team, but can take up to 5 working days for your bank to process.
I'm sorry that the service was not as good as we aim to provide, and it should have been better on this occasion. However, I am glad to hear that you are pleased with the flooring.
Onze onafhankelijke prijzen erkennen de topmerken op het gebied van klantenservice. De winnaars worden bepaald op basis van de beoordelingen die ze van hun klanten krijgen.
We verzamelen onafhankelijk feedback namens de bedrijven die met ons samenwerken. Ons platform benadert alleen geverifieerde kopers, dus je kunt er zeker van zijn dat je beoordelingen van echte klanten leest.
Alleen klanten met een aankoopbewijs kunnen een Feefo-beoordeling achterlaten. We zorgen hiervoor door kopers direct na hun aankoop te benaderen.
We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
