I had to chase for the details of the holiday and once on holiday the information given was poor.
Viva Holidays
Viva Holidays
7 years ago
I would like to thank you for your correspondence received regarding your holiday booked through our agency, and further to my acknowledgement. I regret to learn that you were not satisfied with our level of service We value our customer’s feedback very highly and rely on such comments to allow us a real insight into the service we provide please could you email your complaint on support@viva-holidays.co.uk our customer server manager will get in touch with you.
Datum van aankoop: 14/02/2019
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Geverifieerd door Feefo
7 years ago
The service was good. Some bits of information like in our case luggage allowances you needs to check when you get emails from viva.
Loved the tour of India - it's an amazing place. The local tour guides were very attentive and the service was excellent. The hotels that Viva picked were very corporate, and didn't capture the...
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Viva Holidays
Viva Holidays
7 years ago
I would like to thank you for your correspondence received regarding your holiday booked through our agency, and further to my acknowledgement. I regret to learn that you were not satisfied with our level of service We value our customer’s feedback very highly and rely on such comments to allow us a real insight into the service we provide please could you email your complaint on support@viva-holidays.co.uk our customer server manager will get in touch with you.
Viva did all good and managed to get my friend join us. I would have given 5*stars but some how they forgot our Bernina train tickets. We had to remind them then we got the tickets just in time. ...
Have used Viva twice via Secret Escapes and both times they've been excellent. All arrangements have been as stated with good quality hotels and transport trouble-free. Would recommend and use again.
Great initial contact. The phone number sent via email to contact viva wasn’t answered but another found online was and all queries answered excellently.
We verzamelen onafhankelijk feedback namens de bedrijven die met ons samenwerken. Ons platform benadert alleen geverifieerde kopers, dus je kunt er zeker van zijn dat je beoordelingen van echte klanten leest.
Alleen klanten met een aankoopbewijs kunnen een Feefo-beoordeling achterlaten. We zorgen hiervoor door kopers direct na hun aankoop te benaderen.
We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
