Well planned and organised. Tour guide knowlegable, friendly and extremely efficient. She went out of her way to ensure we knew what to do with and without her. - She even rang us the evening before ...
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Amy Robinson
Tomato Travel
7 years ago
Thank you for your comments and feedback. We will use your feedback and comments in the future to improve, change and update our products in the future. We are glad that you enjoyed your trip and we will look into the first point you made. As for optional programs we are sorry we did not highlight the fact that you need to book in Australia before you leave. We hope someday we can help you plan your next trip through us directly to Japan or other countries in Asia. Thank you.
Productbeoordelingen
Amy Robinson
Tomato Travel
7 years ago
Thank you for your comments. We would really like it if you could recommend us to your friends and family.
Amy Robinson
Tomato Travel
7 years ago
Thank you for your comments.
Datum van aankoop: 14/04/2019
0
Delen
SP
Steven Gregory O'Brien, Linda Maree Pell
Geverifieerd door Feefo
7 years ago
Wat Steven Gregory O'Brien, Linda Maree Pell zei over Tomato Travel:
yes would recommend and use again
hotels above average
tour guide very good
well designed tour could benefit from a little tweaking
Amy Robinson
Tomato Travel
7 years ago
Thank you for your feedback and comments. We appreciate all of our customers feedback and comments and we will use these to improve, change or update our products in the future. We are glad that you enjoyed your tour and we hope we can help you in the future to plan your next trip to Japan or other countries in Asia.
Productbeoordelingen
Amy Robinson
Tomato Travel
7 years ago
Thank you for this feedback. We really appreciate your comments.
Amy Robinson
Tomato Travel
7 years ago
Thank you for your comments.
Datum van aankoop: 05/04/2019
0
Delen
WN
William Robert Newnham, Ann Marie Newnham
Geverifieerd door Feefo
7 years ago
Wat William Robert Newnham, Ann Marie Newnham zei over Tomato Travel:
Tomato did not give us final tour details till about 1 week before departure. Even then I had to phone several times. Their communication was not good. We booked abTokyo day tour and had the same...
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Productbeoordelingen
Datum van aankoop: 05/04/2019
0
Delen
SN
SUGHANDTHI RAVI PRABAHAN, RAVI PRABAHAN NADARAJAH
Geverifieerd door Feefo
7 years ago
Wat SUGHANDTHI RAVI PRABAHAN, RAVI PRABAHAN NADARAJAH zei over Tomato Travel:
Very prompt in replying to emails. I received respoñses even outside of business hours. Very polite staff
Productbeoordelingen
Datum van aankoop: 14/04/2019
0
Delen
PL
Peter Graeme Laud, Janice Margaret Laud
Geverifieerd door Feefo
Kettering, Tasmania
7 years ago
Wat Peter Graeme Laud, Janice Margaret Laud zei over Tomato Travel:
The trip was great and the guide was excellent. She was friendly, had heaps of knowledge/information and always very pleasant. Anyway of getting this to her? She deserves a lot of credit.
Amy Robinson
Tomato Travel
7 years ago
Thank you for your comments and feedback! We will pass your comments and compliments to your guide for you. We are glad you had a wonderful time in Japan! We hope someday we can help you plan your next holiday to Japan or other countries in Asia. Thank you :)
Productbeoordelingen
Amy Robinson
Tomato Travel
7 years ago
Thank you for your feedback and comments. We would really love it if you could please recommend us to your friends and family.
Amy Robinson
Tomato Travel
7 years ago
T
Datum van aankoop: 15/04/2019
0
Delen
RK
Rachel Nicol Laurie, Janet Nicol King
Geverifieerd door Feefo
Melbourne, Australia
7 years ago
Wat Rachel Nicol Laurie, Janet Nicol King zei over Tomato Travel:
Overall, the trip and the service were exceptional. The itinerary was outstanding but a couple of the hotels were less than ordinary which caused us to rate Tomato with only four. We would use this...
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Productbeoordelingen
Datum van aankoop: 12/04/2019
0
Delen
LB
Lothar Bender, Christine Carolyn Bender
Geverifieerd door Feefo
7 years ago
Wat Lothar Bender, Christine Carolyn Bender zei over Tomato Travel:
Cost effective tour. Missed out higher rating on a couple of hotels, which were below standard.
Amy Robinson
Tomato Travel
7 years ago
Thank you for your feedback. We appreciate all of our customers feedback and comments. We are glad you enjoyed your time on this tour and we hope someday we can help you plan your next trip to Japan or other countries in Asia.
Initially the booking experience via a webjet deal, was like booking into a void. There was very little communication and I didn’t get the final itinerary until about three weeks before our trip, and...
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Amy Robinson
Tomato Travel
7 years ago
Thank you for your feedback! We really appreciate all of our customers feedback and comments. We are working to improve our communication and customer service to make sure our customers receive some preliminary documents before they receive their final documents 2-3 weeks before departure. We are sorry for the inconvenience and we hope someday we can help you plan your next trip to Japan or other countries in Asia.
Productbeoordelingen
Amy Robinson
Tomato Travel
7 years ago
Thanks for these comments we really appreciate these and we would really like it if you could share your experience with your friends and family. We would love to help them book their next trip and experience as much as you did!
The Guide was great and knowledgeable, the amount of passengers on the tour was just right.
Amy Robinson
Tomato Travel
7 years ago
Thank you for your feedback! We really appreciate all of our customers feedback and comments. We will use these to improve, change and make new products in the future. We are glad that you enjoyed your time in Japan and we hope that we can help you in the future to plan your next holiday or tour. We have many tours in Japan and other countries in Asia. If you are ever interested in any of our other tours or optional programs please check out our website: www.tomatotravel.com.au
Productbeoordelingen
Amy Robinson
Tomato Travel
7 years ago
Thank you for your comment. We would really like it if you could please recommend us to your friends and family.
Datum van aankoop: 20/08/2018
0
Delen
KA
Karen A
Geverifieerd door Feefo
NSW Australia
7 years ago
Wat Karen A zei over Tomato Travel:
Well organised, easy to contact
Amy Robinson
Tomato Travel
7 years ago
Thank you for your feedback! We really appreciate all of our customers feedback and comments. We are glad that you enjoyed your trip. We hope someday we can help you plan your next holiday or tour with us. If you are interested in any of our tours or optional programs please check out our website: www.tomatotravel.com.au
Productbeoordelingen
Amy Robinson
Tomato Travel
7 years ago
Thank you for your comments. We would really like it if you could please recommend us to your friends and family.
We verzamelen onafhankelijk feedback namens de bedrijven die met ons samenwerken. Ons platform benadert alleen geverifieerde kopers, dus je kunt er zeker van zijn dat je beoordelingen van echte klanten leest.
Alleen klanten met een aankoopbewijs kunnen een Feefo-beoordeling achterlaten. We zorgen hiervoor door kopers direct na hun aankoop te benaderen.
We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
