Tomato Travel is niet langer een actieve Feefo-klant
Alle 229 beoordelingen worden weergegeven
RD
Robyne Nanette Drysdale
Geverifieerd door Feefo
7 years ago
Wat Robyne Nanette Drysdale zei over Tomato Travel:
The tour was flexible in that we went to some smaller town and villages and not just the tourist attractions,
The guide and drivers were experienced and knowledgable and went out of their way to...
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Amy Robinson
Tomato Travel
7 years ago
Thank you for your feedback! We really appreciate all of our customers feedback and comments. We will use these to improve, change and make new products in the future. We are glad that you enjoyed your tour in Japan! We are glad that you enjoyed the more cultural and local sights of Japan. We hope someday we can help you plan your next holiday or tour to Japan or other countries in Asia. Thank you for supporting Tomato Travel.
Productbeoordelingen
Amy Robinson
Tomato Travel
7 years ago
Thank you very much for your previous comments. We would really like it if you could recommend us to your friends and family. If you are interested in any of our other products (our own tour) and experiences please go to www.tomatotravel.com.au
Datum van aankoop: 03/10/2018
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RT
ROSS RICHARD THOMSON
Geverifieerd door Feefo
7 years ago
Wat ROSS RICHARD THOMSON zei over Tomato Travel:
The tour was a good coverage of various aspects/sights of Japan in the limited time available.
Transport was excellent and we loved "Happy", our guide.
Amy Robinson
Tomato Travel
7 years ago
Thank you very much for your comment! We value all of our customers feedback and comments and we will use these to improve, change and make new products in the future. We are glad that you could see many aspects and sights in Japan! We hope someday we can help you book your next holiday or tour to Japan or other countries in Asia. Thank you for supporting Tomato Travel. If you would like to look at some of our new products or experiences please take a look at www.tomatotravel.com.au (these tours you can book directly through our website!)
The Trip its self was great , nice places and a good spread of the time we had .
liked inclusions for the price , However you could have added more cultural experiences , eg tea cerimony , samuri...
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Amy Robinson
Tomato Travel
7 years ago
Thank you for your feedback Mark! We really appreciate it and we will use this to improve, change and create new products in the future. We are really sorry that we didn't provide you with any information about our optional experiences we actually do have tea ceremony and other experiences available. We will use your feedback about the guide and look for some more suitable guides for our tours. We will look into these things and definitely change the way things were. We hope that even if there were a few issues we would really like to help you plan your next holiday or tour including the best airfares with upgrades (if needed), tour guides, hotels, services and of course optional experiences for you to take part in during your free time. Thank you for supporting Tomato Travel.
Productbeoordelingen
Amy Robinson
Tomato Travel
7 years ago
Thank you very much for your comment. We would really like it if you could please recommend us to your friends and family.
Tickets were received on time, staff were very helpful in extending our stay, the tour guides were very knowledgeable and helpful. The only problem the hotel stay in Seoul was a long way from the...
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Amy Robinson
Tomato Travel
7 years ago
Thank you so much for your feedback. We really appreciate all of our customers feedback and comments about their tours. We will use these to improve, change and make new products in the future. We hope someday we can help you plan your next holiday or tour to Japan or other countries in Asia. We thank you for supporting Tomato Travel always. Check out our new website for more tours or information: www.tomatotravel.com.au
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Amy Robinson
Tomato Travel
7 years ago
Thank you so much for your comment! We would really like it if you could recommend us to your friends and family. Also, thank you for the photo! If it is okay with you we would love to use it for our social media or website! Thanks for supporting Tomato Travel.
Tomato Travel could send out the itinerary earlier than what they do. Of a 23 day trip 4 days were travel to get there and get home. Direct flights would have been much better and once we arrived we...
Little communication before travel. No optional excursions or experiences. Quality of tour guide was very poor.
I have emailed Tomato Travel on 16.11.18 but have not received a response.
The quality...
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Amy Robinson
Tomato Travel
7 years ago
Thank you for your comments. We have just found your feedback and we will reply to you very soon. We are very sorry for the delays and inconveniences you have had. We are always trying to improve and provide our customers with the best services they can get. We are very sorry that we did not mention our optional experiences to you. We will work hard to do this for our current and future customers. We are also creating a lot of new products and itineraries that fit for smaller groups and have rearranged the free days. We hope that even though you had a negative experience we can help plan your next holiday with better communication, the best flight itineraries and provide you with all the information you need about Japanese culture, the food, etiquette and the pieces you missed out on. We also are working to improve our tour guides and provide you with all the optional experiences you can join. Check out www.tomatotravel.com.au if you are interested to see other products of ours or our experiences.
Productbeoordelingen
Amy Robinson
Tomato Travel
7 years ago
Thank you for your feedback. We are really sorry for the inconveniences. We are working to improve these and find tour guides who can run our tours well. We appreciate your feedback always.
I thought the tour was really well organised with a good range of activities and a great tour leader. It was very enjoyable.
Amy Robinson
Tomato Travel
7 years ago
Thank you very much for your feedback! We really appreciate all of our customers feedback and comments. We will use these to improve, change and make new products in the future. We hope someday we can help you plan your next trip or tour to Japan or other countries in Asia. We thank you for supporting Tomato Travel.
Productbeoordelingen
Amy Robinson
Tomato Travel
7 years ago
Thank you very much for your comment. We would really like it if you could please recommend us to your friends and family. We have a lot of tours coming up in Cherry blossom season and many new active tours and city stopovers coming up so please head to our website www.tomatotravel.com.au for more information! We even have some optional tours and programs too.
Datum van aankoop: 03/10/2018
0
Delen
Betrouwbare klant
Geverifieerd door Feefo
7 years ago
Had major problem when we booked with the date we selected, even though it appeared on the website for another week it was in fact booked out
Amy Robinson
Tomato Travel
7 years ago
Thank you for your feedback. We value all of our customers feedback and comments. We will use these to improve, change and make new products in the future. We are sorry for the inconvenience with the dates and miscommunication between us and our partners. We are working to improve the communication between us and our customers.
Productbeoordelingen
Amy Robinson
Tomato Travel
7 years ago
Thank you for your comment. We really appreciate it and we will use this to improve, change and make new products in the future. We hope someday we can help you plan your next holiday or tour to China or other countries in Asia. Thank you for supporting Tomato Travel.
Our first contact was positive - when we received our flight itinerary, our seating requests were met.
Also,on the one occasion I phoned them, my query was satisfactorily answered. (I was concerned...
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Amy Robinson
Tomato Travel
7 years ago
Thank you for your comments and feedback! We really appreciate all of our customers feedback and we will use this to improve, change and make new products in the future. We are glad that you enjoyed your tour even through the typhoon affected the Osaka section of your tour. We hope someday we can help you plan your next holiday or tour to Japan or other countries in Asia.
Productbeoordelingen
Amy Robinson
Tomato Travel
7 years ago
Thank you for your comment. We really appreciate your comment and we will use these to improve our tours in the future. We are sorry if we did not provide many flight options at the time but we are working very hard to provide our customers with the best services, flights (upgrades to premium economy or business class, direct flights, seating arrangements, dietry requirements etc), optional programs, travel insurance and much more. Thank you for supporting Tomato Travel. We would really like it if you could recommend us to your friends or family!
Datum van aankoop: 25/09/2018
0
Delen
Betrouwbare klant
Geverifieerd door Feefo
7 years ago
Some of the tours, were a waste of time, felt it was just filling in like Hilda Folk Village, also the Bambo. the 2 dinners were very rushed,Hotels we stayed in were very good, as was our guide
Amy Robinson
Tomato Travel
7 years ago
Thank you for your comment. We value all of our customers comments and feedback. We will use these in the future to improve, change and make new products in the future. We are glad that you liked the hotels and your tour guide. We will try to improve our tour itineraries and add some more attractions. We hope someday we can help you plan your next holiday or tour in Japan or other countries in Asia.
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