Tenon Tours Beoordelingen

Hi Melody, We appreciate you sharing these comments! Thank you for the nice review. We are so glad you enjoyed working with Monica and Emily and that you were able to plan the most amazing remote getaway in Finland! I am so sorry to hear there was not an immediate response on the hotline and that you had to contact Monica and Emily directly. I do see that you were contacted as soon as you reached out via email. Comments like yours help us to continue to improve, and we are actively working to be sure travelers can reach us at any time, anywhere as we gear up for the new year. I see you are considering another trip in 2023 with us, which we are thrilled about! Thank you again for your feedback and for choosing Tenon Tours. Here's to the next adventure!

Thank you very much for taking the time to provide this feedback. On behalf of our entire team, I apologize for the negative aspects of your travel experience, especially with our app and incorrect phone number. That was certainly an oversight on our end, and we've updated that number on all travel documents. As for the app, we've added instructions on our preliminary emails to keep notifications on in case that could have been a factor with the changing tour time. We're always looking for areas of improvement and continually strive to perform our best, so comments like yours help us to identify what needs attention! In the future, we plan to work with our various partners to stay updated on current conditions and happenings that may hinder the itinerary, so that we can in turn keep you informed and make any adjustments needed. Nonni was monitoring your trip, but we will be sure to stay in communication with them as much as possible to learn of updates and get them to our travelers. We've also made certain someone will be available to monitor the By-Your-Side-Service℠ hotline at all times during the weekends. I believe Maggie has reached out personally to discuss further with you. We hope your trip was ultimately enjoyable and again, we always appreciate your feedback so we can continue to improve. If you have other concerns, please feel free to email us directly at travel@tenontours.com.

Thank you for five stars! We are thrilled you and Maggie are working together on this amazing couples trip. It sounds like there has been a great balance of activities planned, and we can't wait to hear how it goes. Thank you for choosing to travel with Tenon Tours!

Hi Pamela, thank you for your lovely comments! We are happy to hear that Stephanie has been a wonderful resource for building your itinerary to England and Wales. I see you've been introduced to your By-Your-Side-Service TEAM℠ member, Natasha, who will be a great resource as well. We can't wait to hear all about your travels. Thank you for choosing Tenon Tours!

Hi Stephen, We are thrilled you are back traveling with us! Thank you for the wonderful feedback. We cannot wait to hear about your birthday trip to Scotland — so glad Kelley has been a great resource in crafting the ideal itinerary full of activities and sights! Thank you for choosing to travel with us; we are excited to be with you every step of the way, again!

Hi Amanda, thank you for the fantastic feedback! We're so glad you and Stephanie are working together and were able to create an itinerary that is both unique and full of options! It's also lovely to hear all questions have been answered both timely and thoroughly. We can't wait for you to head to Ireland. As always, don't hesitate to reach out prior, during, or after the adventure with any questions, and your By-Your-Side-Service TEAM℠ member will be reaching out soon with more logistics and helpful tips. Thank you for choosing Tenon Tours!

Thank you for this great feedback! We are thrilled you are happy with our service thus far, and we cannot wait to hear all about your trip to Scotland. Thank you for choosing Tenon Tours!

Thank you for five stars! We are looking forward to hearing all about your trip to Ireland. Thank you for choosing Tenon Tours!

Hi Colleen, Thank you for this feedback! We are so excited to hear about your trip to Ireland! We are glad that Maggie was able to answer all of your questions and get you prepared for your first journey overseas. And, with our By-Your-Side-Service℠ team, we'll be available for any last-minute questions before and/or during your vacation. Again, thank you for choosing Tenon Tours. We hope you have the most amazing experience!