Dear Sir/Madam,
We really appreciate that you took the time to share your experience with us. However, at the same time, we are really sorry to realise that you experienced such a hassle at your pickup.
We completely understand how stressful this was for you, especially when you pre-booked a transfer to make sure to have an easy pickup.
As soon as we got your review, we checked with the driver what went wrong in this reservation. They informed us that they have this reservation completed in their system without any issues registered. Nevertheless, they also notified us that in-between 8:30 and 10:30 arrivals hall in Barcelona airport can get a bit hectic. This may be the factor which made it a bit more difficult to find your driver, especially when it comes to a busy airport to which you are not used. We are really sorry if the indications in the voucher were not clear for you.
Regarding drivers behaviour, we can assure you that we have already taken the actions needed to avoid this situation ever happening again. We always want to make sure that each one of our clients feels comfortable when meeting their driver.
Having said this, we would like to apologise if the service offered was not the one you expected. Therefore, as a gesture of an apology, we have sent you a discount code which you will be able to redeem on the next reservation you may book with us. We would love if you could give us a second chance to prove to you how our real hassle-free service is.
Kind regards,
Taxi2Airport
