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We verzamelen onafhankelijk feedback namens de bedrijven die met ons samenwerken. Ons platform benadert alleen geverifieerde kopers, dus je kunt er zeker van zijn dat je beoordelingen van echte klanten leest.

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We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.

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Feefo voorkomt dat mensen nepbeoordelingen achterlaten doordat we alleen geverifieerde kopers uitnodigen om feedback te geven.

Suttons Beoordelingen | Klantenservicebeoordelingen voor {{merchantUrl}} | Feefo

AM

anne millar

Geverifieerd door Feefo

4 years ago

Wat anne millar zei over Suttons:

Recommended.

The plants/bulbs were excellent size and quality. Contact with the seller was very good. Delivery was on time or notified late. I was very impressed with the service and products recei

Naomi

Suttons

4 years ago

Thank you for your 5 Star Review. I am glad to hear you are happy with your order and our service. Your comments are appreciated and thank you for taking the time to let us know.

Productbeoordelingen

Datum van aankoop: 13/09/2021

0

Betrouwbare klant

Geverifieerd door Feefo

4 years ago

Good quality bulbs and plants that arrived in good condition.

Good quality bulbs that arrived in good conditir6

Naomi

Suttons

4 years ago

Many thanks for taking the time to leave your review. Your comments are appreciated.

Productbeoordelingen

Datum van aankoop: 14/09/2021

0

KH

Keith Hearn

Geverifieerd door Feefo

4 years ago

Wat Keith Hearn zei over Suttons:

Great cost

Great product at a great price. Should see the results in the spring when the dads have pushed through the soil.

Naomi

Suttons

4 years ago

Thank you for your 5 star review and for taking the time to leave your comment. It is appreciated.

Productbeoordelingen

Datum van aankoop: 14/09/2021

0

Betrouwbare klant

Geverifieerd door Feefo

4 years ago

Excellent service. Great communication.

Suttons provided an excellent service. They kept us advised as to progress on delivering order. When raising a query with them on the telephone, they were very helpful and resolved our query in a...

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Naomi

Suttons

4 years ago

Thank you for the 5 star review of your order and our service. We do appreciate you taking the time to leave your comments.

Productbeoordelingen

Datum van aankoop: 05/09/2021

0

WP

Wendy Perfect

Geverifieerd door Feefo

Doncaster

4 years ago

Wat Wendy Perfect zei over Suttons:

Poor customer service

Very poor customer service. No communication about delays. I had to ask for updates before suddenly the bulbs arrived the next day. Would have been quicker to go to a nursery. Very disappointed

Naomi

Suttons

4 years ago

I am sorry if your order was despatched later than expected. It does appear there was an error with the despatch date on your emailed confirmation. I do apologise for any disappointment.

WP

Wendy Perfect

4 years ago

Customer service isn’t very difficult communication would have been nice to keep me informed It’s a shame that you only get a response after complaining Still not impressed

Naomi

Suttons

4 years ago

I am sorry if you were not informed about the correct delivery status of your order. Your comments are noted and will be passed on.

Productbeoordelingen

Datum van aankoop: 05/09/2021

0

Betrouwbare klant

Geverifieerd door Feefo

4 years ago

Poor service. Bad experience.

Very poor customer service. Very poor company to do business with. They said items were in stock when they were not and deliveries were several weeks instead of several days. Customer service...

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Naomi

Suttons

4 years ago

I am sorry if you have had a bad experience with us. I can see we have been communicating via email and apologised for any inconvenience caused with the order. The outstanding item on your order was cancelled and refunded as requested. The data erasure request was noted and a colleague of mine had already started the process of deleting your details. This has now been fully completed and you should stop receiving any of our emails. I do apologise again for any inconvenience.

Betrouwbare klant

4 years ago

I do not want more bulbs thank you. Please give them to a gardening charity for some other people to enjoy.

Naomi

Suttons

4 years ago

As the order has not been sent yet I have cancelled the replacement Bulbs and issued the appropriate refund to your payment method.

Productbeoordelingen

Datum van aankoop: 09/09/2021

0

Betrouwbare klant

Geverifieerd door Feefo

4 years ago

Quantity over quality.

Wildly inaccurate information on stock levels and shipping times. Zero communication, even in response to a complaint and request to cancel an order.

Naomi

Suttons

4 years ago

Thank you for taking the time to review your order and I am sorry the Bulbs arrived later than expected. It appears that the delivery status on your emailed confirmation was incorrect so I do apologise. I am unable see any communication from yourself regarding a complaint or request to cancel the order. If this was the case we would have responded accordingly.

Betrouwbare klant

4 years ago

I submitted the cancellation request via your online contact form on or around 22 September, completing all of the required fields. This form (https://www.suttons.co.uk/contact-us/) provides 'Cancellation' as an option in the Subject drop-down menu and can therefore reasonably be taken as an appropriate mechanism for making a cancellation request. If the form does not function properly, it is not fit for purpose and should be fixed or removed from the site.

Naomi

Suttons

4 years ago

Thank you for confirming the way you tried to cancel your order. A member of our team will contact you via direct email to investigate this query further.

Productbeoordelingen

Naomi

Suttons

4 years ago

I am sorry but as the request to cancel the order was not received the Bulbs were despatched. Part of the order was despatched 9th September with the remainder despatched later in the month.

Betrouwbare klant

4 years ago

I submitted the cancellation request via your online contact form on or around 22 September, completing all of the required fields. This form (https://www.suttons.co.uk/contact-us/) provides 'Cancellation' as an option in the Subject drop-down menu and can therefore reasonably be taken as an appropriate mechanism for making a cancellation request. If the form does not function properly, it is not fit for purpose and should be fixed or removed from the site.

Datum van aankoop: 09/09/2021

0

Betrouwbare klant

Geverifieerd door Feefo

4 years ago

Hyacinth happiness

Items as advertised ,well packaged ,prompt service and a good offer on the normal RRP of the bulbs.

Naomi

Suttons

4 years ago

Thank you for taking the time to leave your review. Your feedback is appreciated.

Productbeoordelingen

Datum van aankoop: 17/09/2021

0

PE

peter

Geverifieerd door Feefo

Bognor Regis

4 years ago

Wat peter zei over Suttons:

Slow service

Order arrived in two halves. First half the delivery was slow and the plants were very sad when they arrived. They have picked up but three died. Tracking this order worked but was slow. The second...

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Keith

Suttons

4 years ago

Thank you for your review. I was sorry to read that you had a problem with your order. The vast majority of the thousands of orders we send out every week arrive in good time and in perfect condition, apologies that wasn't the case with your order. Our helpful Customer Care Team, I'm certain would have been able to resolve this to your satisfaction. They can be contacted either via our website or by telephone on 0333 043 0700.

PE

peter

4 years ago

I was OK with the situation not complaining. This was for your information to help you. The mail service here is pretty bad which I think was the main problem ie the time you notified me of dispatch till the time of arrival

Naomi

Suttons

4 years ago

Many thanks for your feedback which is appreciated.

Productbeoordelingen

Datum van aankoop: 05/09/2021

0

EM

Emma

Geverifieerd door Feefo

Swansea

4 years ago

Wat Emma zei over Suttons:

Would not order again with Suttons

Problems with delivery and customer service unable to help. I would not order again at this time in view of the problems experienced and the delays in receiving the order.

Naomi

Suttons

4 years ago

Thank you for taking the time to review your order and I am sorry if it was received later than expected. I believe there may have been a error with the despatch status on your emailed confirmation. Our customer service team should have been able to explain this to you so I do apologise if this was not the case.

Productbeoordelingen

Datum van aankoop: 19/09/2021

0

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Hoe worden Feefo-beoordelingen verzameld?

Wie kan een Feefo-beoordeling achterlaten?

Hoe verifiëren we beoordelingen?

Hoe gaan we om met nepbeoordelingen?