SkyParkSecure Beoordelingen

Hi Karen, Sorry to hear that you found it difficult to make changes to your booking. I can see that you emailed us requesting to amend the dates on your booking on 2 July at 19:49, our Customer Service Team tried to call you, left a voicemail and responded to your email on 3 July at 15:52 and requested that you contact us via telephone to confirm details and make the changes. You sent a further email on 3 July at 16:51 asking us to call you the following day between 9am and 2:30pm. Our Customer Service Team tried to call you on 4 July at 12:37 and 13:53, two voicemails were left and an email was sent asking you to contact us to complete the changes. On 7 July you submitted a date amendment request via your account which stated different dates to previously mentioned, our Customer Service Team contacted you via telephone to look at amending the booking for you. Since you made your original booking, the car park had increased their prices for the dates you required and the amendment would actually cost more for one less day. Rather than charge you more for less days, our Customer Service Team contacted the car parking company directly and advised them of your new arrival date so this could be manually updated on their system. We feel in this situation, our Customer Service Team did their best to assist you and resolved the matter with the best possible outcome and can only apologise that you don't feel the same.