Only complaint was the rough crossing back but you cannot pick the weather
Betrouwbare klant
9 years ago
Wonderful Place to visit lots to do and see our tour guide was excellent and kept us all on track. Accommodation was very good and the Hotel at Pennshaw served a delicious Paddock to Bay meal. Weather could have been bette but yoy cannot pick this. Had a great time will come back and stay longer
The bus broke down at the end of a 10 hour day as we were in the process of being dropped off at our hotels. I understand that things happen, however this was handled very poorly! They left...
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SeaLink Kangaroo Island
SeaLink Kangaroo Island
9 years ago
Thank you for providing us with your feedback, we certainly appreciate knowing how our drivers are conducting themselves while on tour.
First of all I would like to convey our sincere apology to you for the unfortunate delay at the end of your day touring with us. The fault was found to be a fan belt tension spring.
I can assure you that every effort was being made to minimise the delay by our operations staff on the island. The nearest relief coach was over 60km’s away.
I would also like to assure you that we educate and train our drivers extensively to provide a high level of customer service under any type of circumstance. Unfortunately on this occasion our service to you did not reach the high standard expected by the company.
We want all our customers to walk away with positive and enjoyable memories of their time with us. Once again please accept our apology for the inconvenience caused.
On behalf of The Sealink Travel Group, I wish to thank you for taking the time to write to us expressing your concerns and trust that our reply has indicated to you that we pride ourselves on providing a professional service to our customers and tourism in this state.
Your sincerely
Andrew Watt
Coach Operations Manager
SeaLink - South Australia
Productbeoordelingen
Feedback
SeaLink Kangaroo Island
9 years ago
Thank you for providing us with your feedback, we certainly appreciate knowing how our drivers are conducting themselves while on tour.
First of all I would like to convey our sincere apology to you for the unfortunate delay at the end of your day touring with us. The fault was found to be a fan belt tension spring.
I can assure you that every effort was being made to minimise the delay by our operations staff on the island. The nearest relief coach was over 60km’s away.
I would also like to assure you that we educate and train our drivers extensively to provide a high level of customer service under any type of circumstance. Unfortunately on this occasion our service to you did not reach the high standard expected by the company.
We want all our customers to walk away with positive and enjoyable memories of their time with us. Once again please accept our apology for the inconvenience caused.
On behalf of The Sealink Travel Group, I wish to thank you for taking the time to write to us expressing your concerns and trust that our reply has indicated to you that we pride ourselves on providing a professional service to our customers and tourism in this state.
Yours sincerely Andrew Watt
Coach Operations Manager
SeaLink - South Australia
Datum van aankoop: 16/10/2016
0
Delen
Betrouwbare klant
9 years ago
The tour was very well organised with transfers.
Productbeoordelingen
Datum van aankoop: 18/10/2016
0
Delen
Betrouwbare klant
9 years ago
Great service and Alby is excellent driver and tour guide
SeaLink was on time, the driver was very pleasant but I was a bit sea sick on the way back. Not the fault of the company though.
SeaLink Kangaroo Island
SeaLink Kangaroo Island
9 years ago
Thank you for your feedback. We are sorry to hear that you were not well.
This one day tour travels over many kilometres to see the highlights of the island. A more leisurely tour over two days is also available which allows more time at each stop which is recommended for those that can afford the time.
Thanks and kind regards,
The Customer Feedback Team
Productbeoordelingen
Feedback
SeaLink Kangaroo Island
9 years ago
Thank you for your feedback. We are sorry to hear that you were not well.
This one day tour travels over many kilometres to see the highlights of the island. A more leisurely tour over two days is also available which allows more time at each stop which is recommended for those that can afford the time.
We verzamelen onafhankelijk feedback namens de bedrijven die met ons samenwerken. Ons platform benadert alleen geverifieerde kopers, dus je kunt er zeker van zijn dat je beoordelingen van echte klanten leest.
Alleen klanten met een aankoopbewijs kunnen een Feefo-beoordeling achterlaten. We zorgen hiervoor door kopers direct na hun aankoop te benaderen.
We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
