Order processed quickly but no follow-up regarding delivery.
The packaging could have been better, placing the scales box into a larger box without any padding was not ideal in my opinion.
Productbeoordelingen
Datum van aankoop: 21/11/2023
0
Delen
SL
Susanne Larsson
Geverifieerd door Feefo
2 years ago
Wat Susanne Larsson zei over scalesandbalances.co.uk:
Wat Marika Rudik zei over scalesandbalances.co.uk:
Quick delivery, but only one calibration certificate for 2 weights
Customer service not come back with proposal to sort the issue
Waveney
scalesandbalances.co.uk
2 years ago
Hi Marika,
Thank you for your feedback. I am sorry to hear you have not yet received a reply. I have looked into the sale; I can see you ordered 2 x M3 2 kg test weights and a calibration certificate. Calibration certificates with numbering are £35+VAT and we only issue one certificate for each group of weights.
When you placed your order, our new website was experiencing issues; one of which, being that it wasn’t adding charges for the certificates into the cart. However, until this was rectified, we were still honouring the certificates despite them not being charged for.
You have been sent a PDF certificate showing calibration results for both weights, but you will see on the invoice that you haven’t been charged for this certificate.
I can issue two separate certificates in this instance and will send them to the email address specified on the original order.
I hope this helps, and if we can support you any further, please give us a call on 01842 751633.
Kind regards,
Waveney
Productbeoordelingen
Waveney
scalesandbalances.co.uk
2 years ago
Hi Marika,
Thank you for your feedback. I am sorry to hear you have not yet received a reply. I have looked into the sale; I can see you ordered 2 x M3 2 kg test weights and a calibration certificate. Calibration certificates with numbering are £35+VAT and we only issue one certificate for each group of weights.
When you placed your order, our new website was experiencing issues; one of which, being that it wasn’t adding charges for the certificates into the cart. However, until this was rectified, we were still honouring the certificates despite them not being charged for.
You have been sent a PDF certificate showing calibration results for both weights, but you will see on the invoice that you haven’t been charged for this certificate.
I can issue two separate certificates in this instance and will send them to the email address specified on the original order.
I hope this helps, and if we can support you any further, please give us a call on 01842 751633.
Kind regards,
Waveney
Excellent communication, fast delivery and good customer service. Cannot fault the service provided
Waveney
scalesandbalances.co.uk
2 years ago
Hi,
Thank you for your feedback! We're thrilled to hear that you found our communication excellent, delivery fast, and customer service top-notch. Your satisfaction is our priority, and we're here whenever you need us.
Kind regards,
Waveney
Productbeoordelingen
Waveney
scalesandbalances.co.uk
2 years ago
Hi,
Thank you for your feedback!
Kind regards,
Waveney
Industrial scales, electronic balances, calibration weights and moisture analysers - order online, telephone 01842 751633 or email sales@blakeandboughton.co.uk for advice, a quotation or to place an order.
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We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
Industrial scales, electronic balances, calibration weights and moisture analysers - order online, telephone 01842 751633 or email sales@blakeandboughton.co.uk for advice, a quotation or to place an order.
