Redtag.ca Beoordelingen

Thank you for providing a review on your experience.   We are committed to providing outstanding service in all areas of our operation.  Employee performance is something which we feel very strong about.  We sincerely apologize for any disappointment encountered with your reservation.  The room category you have booked offers 1 King bed or 2 Double beds.   Our agent has put in a request for you to have 2 Double beds but this is a request and cannot be guaranteed as it is based on hotel availability.   When you are checking into the hotel please remind the front desk staff that you have this request on your file.  Thank you again for reaching out with your concerns.  

Thank you for providing your review.  This allows us an opportunity to address your concerns.  We can understand the frustration you must be finding out the price increased during the booking process. We hope you understand that the pricing of travel can be very fluid. Our web site is live and connected directly to the tour operators, airlines, cruise lines and consolidators. All prices displayed during an online search are based on cached data that can be a few hours old. The last screen before the booking is confirmed is where a third party supplier software accesses live pricing and inventory. Automated tools are used to constantly seek out the latest prices and inventory from tour operators, airlines, cruise lines and consolidators and bring it to a centralized database, which is called a ‘shopping’ database. It’s not live, but it is updated frequently enough to be virtually live. Please feel confident, we do value your business and assure you of our very best intentions at all times.