I phoned to talk to a representative by the name of Mark and am sure he hung up on me, I have 2 separate charges on my credit card one from red tag.ca for the sum of $139.29 posted on Mar. 19 th and...
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Deborah
Redtag.ca
8 years ago
We are sorry that you were disappointed, but are pleased that you took the time and trouble to write to us about your experience. All feedback from our customers is invaluable. Requests, such as this, need to be made at the time of booking. We have escalated this matter to our Management Team who were able to secure authorization to provide each of you with separate invoices, on both reservations. We will need to know the address your husband would prefer to show on his invoice. Please provide this information to customerservice@redtag.ca. Thank you again.
Deborah
Redtag.ca
8 years ago
My apologies, the response provided was meant for another client.
Thank you for taking the time to provide a review. We are unsure what transpired on the call with our agent. Please feel confident, Mark constantly strives to ensure reliable, efficient and most of all competent service to all our clients and assure you of his very best intentions, at all times. We have reviewed your reservation and see that the flight itinerary booked was a "multi ticket" purchase. This means that the first segment from Fredericton to Ottawa was not able to be charged by the airline so we charged the credit card in house and will provide airline with the payment. The second segment from Ottawa to Fredericton was okay to be charged by the airline directly. We are sorry for any confusion and upset that this may have caused you. For any assistance with your reservation please contact our office at 1-866-873-3824
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Delen
Betrouwbare klant
8 years ago
Payment frustration
Not being able to purchase with credit card was a MAJOR inconvenience that I wasn't expecting, I was not able to gain any points on my CC, and because of the rush I didn't realize I would be below my...
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Deborah
Redtag.ca
8 years ago
Thank you for providing a review. We are sorry to hear of the inconvenience this caused you. Due to an increasing volume of disputed bookings we reserve the right to only accept cash payments in person or, via electronic bank transfer for certain travel arrangements. For any assistance with your reservation please contact our office at 1-866-873-3824
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Delen
Betrouwbare klant
8 years ago
The follow up to ensure I got the email with the confirmation was totally unexpected. Talk about service!
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Delen
TC
Trusted Customer
8 years ago
Wat Trusted Customer zei over Redtag.ca:
Service was good. Rep took all the info correct info. I have the tickets. Everything good but the price went down. Can we get a rebate LOL
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Delen
TC
Trusted Customer
8 years ago
Wat Trusted Customer zei over Redtag.ca:
Effective and service delivery as promised.
Answered the phone within a minute. Found the deal I was considering in seconds. Took down all the required information efficiently. Got back to me as promised with email and phone call within half ...
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