Hoe worden Feefo-beoordelingen verzameld?

We verzamelen onafhankelijk feedback namens de bedrijven die met ons samenwerken. Ons platform benadert alleen geverifieerde kopers, dus je kunt er zeker van zijn dat je beoordelingen van echte klanten leest.

Wie kan een Feefo-beoordeling achterlaten?

Alleen klanten met een aankoopbewijs kunnen een Feefo-beoordeling achterlaten. We zorgen hiervoor door kopers direct na hun aankoop te benaderen.

Hoe verifiëren we beoordelingen?

We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.

Hoe gaan we om met nepbeoordelingen?

Feefo voorkomt dat mensen nepbeoordelingen achterlaten doordat we alleen geverifieerde kopers uitnodigen om feedback te geven.

Pond Keeper Beoordelingen

Betrouwbare klant

Geverifieerd door Feefo

5 months ago

Good service / good product

Ordered and paid online, and it was delivered next day as promised. It came within the time scale set by the delivery company. Could not ask for better than that, straight forward and stress free.

Productbeoordelingen

Datum van aankoop: 04/05/2026

0

PD

Paul Duke

Geverifieerd door Feefo

GBR

5 months ago

Wat Paul Duke zei over Pond Keeper:

A great experience

Pond Expert offer a superb customer service with prompt deliveries.

Productbeoordelingen

Datum van aankoop: 04/05/2026

0

MG

Moira Gibson

Geverifieerd door Feefo

5 months ago

Wat Moira Gibson zei over Pond Keeper:

Highly Recommended

I recently purchased a pond setup and couldn’t be more impressed with the entire experience. The quality of the products exceeded all expectations, from the durable liner and planting system to the...

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Productbeoordelingen

Datum van aankoop: 02/05/2026

0

NI

nibs

Geverifieerd door Feefo

GBR

5 months ago

Wat nibs zei over Pond Keeper:

It was ok

Productbeoordelingen

Datum van aankoop: 03/05/2026

0

EC

Ewen Cameron

Geverifieerd door Feefo

GBR

5 months ago

Wat Ewen Cameron zei over Pond Keeper:

Very prompt delivery and items arrived in good condition.

Productbeoordelingen

Datum van aankoop: 03/05/2026

0

JF

Joe Fowler

Geverifieerd door Feefo

5 months ago

Wat Joe Fowler zei over Pond Keeper:

Dealt with my return really well

Good service when products are not suitable

Productbeoordelingen

Laurie May

Pond Keeper

5 months ago

Good afternoon, Thank you for taking the time to leave feedback. I'm sorry the product wasn’t suitable for your setup. The solar ioniser is designed specifically for controlling blanketweed through the release of copper ions, and the product listing does state that it is “not recommended for fish ponds unless monitored carefully” and “not safe for sturgeon”. We appreciate you returning the item, and I’m pleased to see that we were able to process a full refund for you promptly. Best wishes, Laurie

JF

Joe Fowler

5 months ago

Acknowledged unsuitable products and fully refunded me

Datum van aankoop: 27/04/2026

0

Betrouwbare klant

Geverifieerd door Feefo

5 months ago

Product excellent but they need a better courier.

Very unhelpful when I needed to contact them about my missing item. They didn’t seem to understand that my contract was with them and that includes delivery. Being fobbed off with a web chat box is...

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Laurie May

Pond Keeper

5 months ago

Good afternoon, Thank you for taking the time to leave feedback. I’m really sorry to hear about the issue with your delivery and the experience trying to get support. We use DPD rather than DHL, so there may have been some confusion there, but either way we’d normally investigate any delayed or missing parcel as quickly as possible, so I’d like to look into this further for you. I’ll check everything on our side and contact you directly by email shortly so we can get this resolved properly. Thanks again for bringing it to my attention. Best wishes, Laurie

Betrouwbare klant

5 months ago

I have been contacted by Pondkeeper directly and have been impressed with their follow up responses.

Productbeoordelingen

Laurie May

Pond Keeper

5 months ago

Good afternoon, Thank you for taking the time to leave feedback. I’m really sorry to hear about the issue with your delivery and the experience trying to get support. We use DPD rather than DHL, so there may have been some confusion there, but either way we’d normally investigate any delayed or missing parcel as quickly as possible, so I’d like to look into this further for you. I’ll check everything on our side and contact you directly by email shortly so we can get this resolved properly. Thanks again for bringing it to my attention. Best wishes, Laurie

Datum van aankoop: 30/04/2026

0

Betrouwbare klant

Geverifieerd door Feefo

5 months ago

Excellent company to buy from

Have ordered items from Pond Keeper many times and have never been been disappointed with their service. It's very easy to order online and delivery 24 hours later, if ordered during the week,...

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Productbeoordelingen

Datum van aankoop: 03/05/2026

0

BW

Brendan Wild

Geverifieerd door Feefo

GBR

5 months ago

Wat Brendan Wild zei over Pond Keeper:

Pond filter lead

Speedy delivery. Smooth transaction.

Productbeoordelingen

Datum van aankoop: 02/05/2026

0

SW

Stephen Willats

Geverifieerd door Feefo

5 months ago

Wat Stephen Willats zei over Pond Keeper:

Brilliant company

Both parts sent accurate and as described. Two for one on uv bulbs a big bonus. Quick delivery as well. Thanks.

Productbeoordelingen

Datum van aankoop: 02/05/2026

0

Pond Keeper Beoordelingen

PondXpert SolarShower 800 Solar PanelMeer beoordelingen van dit productProductwebsite bekijkenPond Expert give superb customer service, including prompt delivery. The product performs well and was reasonably priced. Many thanks to Pond Expert.

PondXpert Preformed Pond - MinnowMeer beoordelingen van dit productProductwebsite bekijkenI am absolutely delighted with my small garden pond purchase; from the moment it was installed, it completely transformed my garden into a peaceful and relaxing space. The quality of the pond...Meer lezen

PondXpert Small Round Planting Basket - 13cm x 10cmMeer beoordelingen van dit productProductwebsite bekijkenI am very pleased with the pond planting basket, as it is sturdy, well-made, and perfect for keeping my pond plants secure and healthy.

PondXpert Organic Barley Straw FlakesMeer beoordelingen van dit productProductwebsite bekijkenI am very impressed with the Organic Barley Straw Flakes so far, as they are easy to use, excellent quality, and already helping to keep my pond looking clear and healthy.

PondXpert Pond Gravel - 3kgMeer beoordelingen van dit productProductwebsite bekijkenI am very pleased with my purchase.

PondXpert Thin Kidney Planting BasketMeer beoordelingen van dit productProductwebsite bekijkenI am very pleased with the pond planting basket, as it is sturdy, well-made, and perfect for keeping my pond plants secure and healthy.

Hozelock Ecocel 5000 Pond Filter - NO UVCMeer beoordelingen van dit productProductwebsite bekijkenQuick delivery and filter works ok, no complaints.

PondHero Solar Blanketweed BlasterMeer beoordelingen van dit productProductwebsite bekijkenIsn’t suitable for use in fish ponds

Evolution Aqua Evo55 UVC - 55wMeer beoordelingen van dit productProductwebsite bekijkenVery quickly we saw an improvement in the water quality so I would recommend it. However, I was very disappointed with the Customer Service from this company. They sent my item using DHL who stated...Meer lezen

Fine White Filter Mat - Medium - 25x18 InchesMeer beoordelingen van dit productProductwebsite bekijkenEasy to order online, and is excellent value for money and of really good quality. Item arrived as stated and was well packaged. Have ordered this item many times and not been disappointed.

Natures Grub Pond Flake Bucket - 1kgMeer beoordelingen van dit productProductwebsite bekijkenEasy to order online and the 1kg bucket is really good value for money and of excellent quality. It arrived as stated and was well packaged. Have bought this item many times and not been...Meer lezen

PondHero Turn2Clean 5000 Pump and Filter SetMeer beoordelingen van dit productProductwebsite bekijkenLead from the filter cylinder was too short. Had to purchase an outside extension plug for it to reach the pond.

24w Single-Ended UVC Bulb - BOGOFMeer beoordelingen van dit productProductwebsite bekijkenExelent service as usual. Prompt and speedy delivery. Thankyou.

Hozelock Bioforce Revolution O-Ring Kit - 1510Meer beoordelingen van dit productProductwebsite bekijkenAll parts ok prompt and speedy delivery. Thankyou.

Hoe worden Feefo-beoordelingen verzameld?

Wie kan een Feefo-beoordeling achterlaten?

Hoe verifiëren we beoordelingen?

Hoe gaan we om met nepbeoordelingen?