Hoe worden Feefo-beoordelingen verzameld?

We verzamelen onafhankelijk feedback namens de bedrijven die met ons samenwerken. Ons platform benadert alleen geverifieerde kopers, dus je kunt er zeker van zijn dat je beoordelingen van echte klanten leest.

Wie kan een Feefo-beoordeling achterlaten?

Alleen klanten met een aankoopbewijs kunnen een Feefo-beoordeling achterlaten. We zorgen hiervoor door kopers direct na hun aankoop te benaderen.

Hoe verifiëren we beoordelingen?

We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.

Hoe gaan we om met nepbeoordelingen?

Feefo voorkomt dat mensen nepbeoordelingen achterlaten doordat we alleen geverifieerde kopers uitnodigen om feedback te geven.

Petplan Beoordelingen | Klantenservicebeoordelingen voor https://www.feefo.com/reviews/pet-plan-pet-plan | Feefo

Alle 69,707 beoordelingen worden weergegeven

Betrouwbare klant

10 hours ago

Datum van aankoop: 24/08/2025

Excellent

See detail on previous sheet as these were related to service rather than purchase

Productbeoordelingen

Mr Sandy Taylor

Woodford Halse

15 hours ago

Datum van aankoop: 24/08/2025

Wat Mr Sandy Taylor zei over Petplan:

It was quick and easy to do and settled quickly

Productbeoordelingen

Betrouwbare klant

1 day ago

Datum van aankoop: 18/08/2025

Quality care

Excellent,good value

Betrouwbare klant

2 days ago

Datum van aankoop: 05/08/2025

Do not sign up to Petplan

- Received wrong and bad advice on the phone - Took months to get my claim assessed, and it probably only got assessed because I followed up regularly - Lack of empathy: my claim was about a missing...

Alles lezen

Gigi

Petplan

2 days ago

Hi, Thanks for your review. We're sorry to hear this, I can see a complaint has been logged for you with regards to your recent claims experience with us, it sounds like we missed the mark here and I hope that you can come to a resolution with our team. If you have any questions, you can email us on social@petplan.co.uk with your pet's name and policy number and we'll get back to you. Thanks, Gigi - The Customer Service Team

Productbeoordelingen

Gigi

Petplan

2 days ago

Mrs Jane Hutchinson

Coventry

2 days ago

Datum van aankoop: 22/08/2025

Wat Mrs Jane Hutchinson zei over Petplan:

Overall ,once Petplan were notified of problem with my dog, they solved it

Great service… everything was handled with the utmost efficiency and care

Productbeoordelingen

Mr David Ellesmore

Kidderminster

2 days ago

Datum van aankoop: 20/08/2025

Wat Mr David Ellesmore zei over Petplan:

Poor service

Very poor service, your communication is terrible you won't respond to emails ,which due to my disability is my form of communication, 5 times I hsve emailed to cancel mu policy as I am no longer...

Alles lezen

Lindsay

Staffordshire

3 days ago

Datum van aankoop: 21/08/2025

Wat Lindsay zei over Petplan:

Customer Friendly Quote & Policy Purchase Process

Very easy to access the website and obtain a quote. Very clear wording around cover and exclusions. Thoroughly recommend.

Betrouwbare klant

3 days ago

Datum van aankoop: 18/08/2025

straight forward to enrol.

Mrs Deanne Spring

Southampton

6 days ago

Datum van aankoop: 19/08/2025

Wat Mrs Deanne Spring zei over Petplan:

Unknown clauses which can be added to your policy.

Disappointed with the fact that because my cat had recently had had an upset stomach due to eating something that didn't agree with her in a neighbours garden, a clause has been put in place that I...

Alles lezen

Chloe

Petplan

4 days ago

Hi Deanne, We are sorry to hear that you are considering cancelling the policy due to the exclusions placed. Exclusions are placed based on the information provided by you when you set up the policy and may be temporary or permanent depending on the condition/symptoms. Thank you for taking the time to share your thoughts and experience. If you would like to discuss this further please send us an email to social@petplan.co.uk with your pet's name and policy number. Thanks, Chloe - The Customer Service Team.

Mrs Deanne Spring

3 days ago

Hi Chloe Thank you for your response. Unfortunately, unless you are prepared to remove the clauses from the policy we have taken out with you for our cat, Pickles, we would like you to cancel our policy with immediate effect as this seems a huge clause to be set up on the policy just because our cat had eaten something that obviously didn't agree with her! It's like a human having a sickness bug & finding out that their private health insurance no longer will cover them for anything related to any stomach problems they may have in the future, crazy!!! Please let me know your response ASAP. Kind regards Deanne Spring

Gigi

Petplan

3 days ago

Hi Deanne, Thanks for your reply. I've emailed you from our Social inbox, if you could please reply to that email and we can continue with our discussion. Thanks, Gigi - The Customer Service Team

Mr Ian Church

1 month ago

Datum van aankoop: 14/07/2025

Wat Mr Ian Church zei over Petplan:

Helpful and informative

Good helpful and informative with a friendly manner

Nog geen uitnodiging voor een beoordeling ontvangen?

Over Petplan

The UK's favourite pet insurance provider with over 41 years experience in offering quality cover for the nation's pets.

Alles lezen

0203 362 4209

Great West House (GW2), Great West Road, Brentford, Middlesex, Greater London, TW8 9DX, United Kingdom

Alle media weergeven (250)

Feefo Trusted Service Awards

Onze onafhankelijke prijzen erkennen de topmerken op het gebied van klantenservice. De winnaars worden bepaald op basis van de beoordelingen die ze van hun klanten krijgen.

Wat zijn Trusted Service Awards

Waarom vertrouwen op Feefo-beoordelingen?

Meer informatie over Feefo

Petplan Beoordelingen

Pet InsuranceMeer beoordelingen van dit product (10,285)Productwebsite bekijkenClaims submitted by 3 different vets were processed with minimal input required from me, promptly refunded to my account & I was kept informed at every stage. When I called Petplan the advisors were...Alles lezen

Pet InsuranceMeer beoordelingen van dit product (2,532)Productwebsite bekijkenIt was easy to claim and settled quickly

Pet InsuranceMeer beoordelingen van dit product (2,532)Productwebsite bekijkenWe had two cats, both insured. One went missing in mid-March. I was advised to file a claim to be reimbursed for what I'd paid for the cat. I submitted a claim (this was at the end of April) and was...Alles lezen

Pet InsuranceMeer beoordelingen van dit product (10,285)Productwebsite bekijkenWhen I made a claim for my dog Pepsie, the process couldn’t have been easier. Petplan were friendly and efficient to deal with. My vets handled the claim directly and any stress was completely taken...Alles lezen

Hoe worden Feefo-beoordelingen verzameld?

Wie kan een Feefo-beoordeling achterlaten?

Hoe verifiëren we beoordelingen?

Hoe gaan we om met nepbeoordelingen?