Hoe worden Feefo-beoordelingen verzameld?

We verzamelen onafhankelijk feedback namens de bedrijven die met ons samenwerken. Ons platform benadert alleen geverifieerde kopers, dus je kunt er zeker van zijn dat je beoordelingen van echte klanten leest.

Wie kan een Feefo-beoordeling achterlaten?

Alleen klanten met een aankoopbewijs kunnen een Feefo-beoordeling achterlaten. We zorgen hiervoor door kopers direct na hun aankoop te benaderen.

Hoe verifiëren we beoordelingen?

We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.

Hoe gaan we om met nepbeoordelingen?

Feefo voorkomt dat mensen nepbeoordelingen achterlaten doordat we alleen geverifieerde kopers uitnodigen om feedback te geven.

Paragon Beoordelingen

https://www.paragonbank.co.uk

We are a specialist lending bank, offering a range of savings and lending products in the UK

Service

beoordelingen in het afgelopen jaar

Alle 7,696 beoordelingen worden weergegeven

Trusted Customer

3 years ago

Wat Trusted Customer zei over Paragon:

As an existing Paragon investor I don't expect to get a lower interest rate on a 1 year fixed account. You have offered 5.25% on said account compared to 5.4% as a new investor.

Betrouwbare klant

3 years ago

Efficient, friendly and clear advice.

Query over online access. Quick telephone response with clear instructions of how to reset details. Very patient adviser while I made the adjustments online.

Trusted Customer

Mesrseyside

3 years ago

Wat Trusted Customer zei over Paragon:

Customer service as it's best.

Having opened an account in error and transferred money into it, I contacted your customer service. The people I dealt with were really helpful and each fulfilled their promises to ring me back etc....

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Matt

Paragon

3 years ago

Many thanks for taking the time to leave us a review. Customer service is central to what we do, so we really value your positive comments, which we will pass onto our team!

Trusted Customer

3 years ago

Wat Trusted Customer zei over Paragon:

Could be made simpler

It was not as simple as it should have been to transfer my ISA from one account to another within the Paragon system

Matt

Paragon

3 years ago

Thanks for your feedback. I'm sorry if you experienced any difficulties with your ISA transfer. It’s important to hear your concerns in case there are improvements we’re able to make in the future, so thanks for taking the time to let us know your thoughts. If you have left your name and email address, we will be arranging to contact you shortly. However, if you'd like to speak to us sooner please get in touch now through our usual customer service channels.

Trusted Customer

3 years ago

Wat Trusted Customer zei over Paragon:

All good…….So far!

Easy to set up and use account Hopefully the interest rate remains competitive

Betrouwbare klant

3 years ago

Always good service

Good offers

Matt

Paragon

3 years ago

Thank you for leaving us a review. Customer service is central to what we do, so we really value your positive comments, which we will pass onto our team!

Trusted Customer

3 years ago

Wat Trusted Customer zei over Paragon:

Sorted quickly, first time

This has been the first time I have required to contact paragon by telephone. Firstly, their system was easy to navigate, and I got an agent quickly. mma was professional, friendly and efficient. Got...

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Trusted Customer

3 years ago

Wat Trusted Customer zei over Paragon:

Telephone help line

telephone help was excellent. As an older person I am not confident doing online banking and savings and yur operator was extremel kind and helpful. Excellent.

Trusted Customer

London

3 years ago

Wat Trusted Customer zei over Paragon:

Marvellous

I spoke to Emma. She was marvellous, kind and helpful. I struggle with online stuff and she patiently led me through the procedure. In a world where people are so often abrupt and unhelpful, Emma...

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Matt

Paragon

3 years ago

Thank you so much for leaving us a review. Customer service is our highest priority, so we really value your positive comments, which we will pass onto our team!

Betrouwbare klant

3 years ago

Excellent customer service

Fantastic customer service. Really helpful.

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