Hoe worden Feefo-beoordelingen verzameld?

We verzamelen onafhankelijk feedback namens de bedrijven die met ons samenwerken. Ons platform benadert alleen geverifieerde kopers, dus je kunt er zeker van zijn dat je beoordelingen van echte klanten leest.

Wie kan een Feefo-beoordeling achterlaten?

Alleen klanten met een aankoopbewijs kunnen een Feefo-beoordeling achterlaten. We zorgen hiervoor door kopers direct na hun aankoop te benaderen.

Hoe verifiëren we beoordelingen?

We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.

Hoe gaan we om met nepbeoordelingen?

Feefo voorkomt dat mensen nepbeoordelingen achterlaten doordat we alleen geverifieerde kopers uitnodigen om feedback te geven.

Paragon Beoordelingen

Alle 7,696 beoordelingen worden weergegeven

Trusted Customer

8 years ago

Wat Trusted Customer zei over Paragon:

unhappy

****..first you opened a joint account with my husband and a few days later you closed it. Appaling inept service....

Jemma

Paragon

8 years ago

Thanks for taking the time to respond. We’re sorry you’re not happy with the service you have received regarding opening a joint account. Your feedback is important to help us improve for the future. We'd be very interested to hear more about your case and look into it for you to help us continually improve. As you have not left an email if your could contact our team on https://www.paragonbank.co.uk/contact-us we would like to look into this for you.

Kind regards, Jemma

Trusted Customer

Oakham

8 years ago

Wat Trusted Customer zei over Paragon:

Your certification process is deeply flawed.

It is extraordinary that you do not accept a Doctor's certification on ID documents. They are professionals with professional registration every bit as much as dentists, optometrists and even police...

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Jemma

Paragon

8 years ago

Thanks for your feedback. Our processes and policies are designed to protect our customers and our business, but it’s still important to hear your concerns in case there are improvements we’re able to make in the future. Thanks for your comments regarding acceptable certifiers on our current certifiers list, we are continually looking to improve our processes for our customer and we will be reviewing this as a result. If you would like to speak to you further please get it touch https://www.paragonbank.co.uk/FAQ

Kind regards, Jemma

Trusted Customer

8 years ago

Wat Trusted Customer zei over Paragon:

Two step verification very good

Trusted Customer

8 years ago

Wat Trusted Customer zei over Paragon:

Savings Account Review

Easy to open account Excellent well designed website Everything clear and laid out for me to understand

Alex

Paragon

8 years ago

Thanks for taking the time to respond. We’re always striving to improve our processes and online system and value your positive feedback.

Kind regards

Alex

Trusted Customer

8 years ago

Wat Trusted Customer zei over Paragon:

Where does my password keep going?

I have had this account for a little over 2 years and am now on my 5th or 6th password. It took several goes to actually get my on line account set up, and at the end of each tax year accounting...

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Alex

Paragon

8 years ago

Thanks for taking the time to respond. We’re sorry that you have experienced a problem with our online system. Your feedback is valuable as we work to build improvements into our system. If you have left your name and email address, we will be arranging to contact you shortly. However, if you want to speak to us sooner please get in touch now. once again we apologies for any inconvenience and hope to get this matter resolved as soon as possible.

Email: savings@online.paragonbank.co.uk

Letter: Paragon, PO Box 850, Wallsend NE28 5BJ

Phone: 0800 052 2222

Kind regards

Alex

Trusted Customer

8 years ago

Wat Trusted Customer zei over Paragon:

1st class helpful staff

Trusted Customer

Leeds

8 years ago

Wat Trusted Customer zei over Paragon:

Easy to contact on telephone (unlike many other banks/utilities etc). Quickly resolved the problem when my account was locked. Easy to transfer money between existing Paragon account and new...

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Betrouwbare klant

8 years ago

Prompt response and user-friendly online banking.

Betrouwbare klant

8 years ago

My dealings with this bank so far have been very good. They are efficient and keep you informed via email when any transactions have taken place.

Trusted Customer

Surrey

8 years ago

Wat Trusted Customer zei over Paragon:

Easy to switch my ISA and good rate

It was easy to switch my ISA to Paragon during the application and a good rate offered. Family recommended Paragon Bank as have saved with them previously.

Jemma

Paragon

8 years ago

Thanks for taking the time to respond. It’s great that you’ve found our online system clear and easy to use and we value your positive feedback about our processes.

Kind regards, Jemma

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