NobleOak Life Limited Beoordelingen

Thank you for taking the time to provide your feedback. We're sorry to hear about your experience and understand your frustration. This is not the level of service or experience we aim to deliver to our customers. We have investigated the matter and feedback has been provided to the team to help ensure the correct discounts are consistently applied for eligible customers going forward, and to make sure we are always offering the opportunity to hear about our other products. To resolve the issue, a member of our Client Services team will be in contact with you shortly to rectify the discount issue. They will also be happy to talk you through our other insurance products, including Income Protection, to ensure you have access to the cover options that best meet your needs. Thank you for bringing this to our attention. We appreciate your feedback as it helps us continue to improve the experience we provide to our customers. Kind regards, Stephen NobleOak - Operations Manager

Thank you for taking the time to provide your feedback. We're sorry for the miscommunication and understand how frustrating this experience would have been. This is not the standard of service we strive to provide for our customers. We have investigated the matter and provided feedback to the relevant team member to help ensure better customer outcomes in the future. I understand that a member of our Sales Care team contacted you yesterday and confirmed that your cover is in place. We appreciate the opportunity to clarify the situation and resolve your concerns. If there is anything further we can assist you with, please don't hesitate to reach out. Thank you again for your feedback, as it helps us continue to improve our service.​ Kind regards, Stephen NobleOak - Operations Manager