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Thank you for taking the time to leave your feedback. Zoe, we're really sorry for any shortfall in the service you received. We would love to know more about what happened and make sure everything has been resolved for you. Please drop us an email at feefo_queries@next.co.uk and we'll do our best to make things right.

Thank you for getting in touch. I’m really sorry, Janet, to hear that your item arrived with an unpleasant smell and that it’s persisted even after two washes — that’s understandably disappointing, especially given how much you liked the pattern and the price you paid. While recycled polyester can sometimes retain manufacturing odours longer than other fabrics, it certainly shouldn’t be to the extent that it makes the item unwearable. We’d like to look into this further and see how we can help. If you could please share, if possible, a photo of the care label, we’ll review the issue and explore a suitable resolution for you. We truly appreciate your feedback — it helps us ensure better quality for all our customers.