First person I talked to was not that helpful. The second person I talked to was wonderful thank you.
Ryan
Nelnet Bank
3 days ago
Thank you sincerely for your feedback. Your positive words have made our day and reinforced our dedication to exceptional customer service for everyone. Rest assured, we will carefully review your full experience to ensure we are providing the best possible experience from start to finish.
Although the staff was friendly & helpful, the process was long & burdensome.
When you think you have submitted everything, they continue to request more documents - even for a very small loan.
Ryan
Nelnet Bank
4 days ago
Thank you for sharing your feedback. We genuinely strive to provide every customer with a positive experience, and we’re sorry to hear that yours did not meet expectations. Your insights are invaluable in helping us improve our services. Rest assured, we will carefully consider your suggestions as we strive to improve for all our customers.
They went through the whole process approving me then rejecting me at the very end leaving me days to find a new loan provider. 5 days before money is due to return to school now I may not be able...
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Ryan
Nelnet Bank
4 days ago
Thank you for sharing your feedback. We genuinely strive to provide every customer with a positive experience, and we’re sorry to hear that yours did not meet expectations. Your insights are invaluable in helping us improve our services. Rest assured, we will carefully consider your suggestions as we strive to improve for all our customers.
The process is relatively simple. Like all other providers the advertised interest rates at the beginning are far better than the eventual rate, but that’s fire they all operate.
Ryan
Nelnet Bank
4 days ago
Thank you for sharing your feedback. We genuinely strive to provide every customer with a positive experience, and we’re sorry to hear that yours did not meet expectations. Your insights are invaluable in helping us improve our services. Rest assured, we will carefully consider your suggestions as we strive to improve for all our customers.
Thank you so much for sharing your feedback. Your positivity has brightened our day and reaffirmed our commitment to providing outstanding experiences for all those we serve. If you have any further comments, suggestions, or needs in the future, please do not hesitate to reach out.
Thank you so much for sharing your feedback. Your positivity has brightened our day and reaffirmed our commitment to providing outstanding experiences for all those we serve. If you have any further comments, suggestions, or needs in the future, please do not hesitate to reach out.
The experience was easy. Nelnet communicates often and clearly. I appreciate the time and effort put into our loan needs.
Ryan
Nelnet Bank
9 days ago
Thank you so much for sharing your feedback. Your positivity has brightened our day and reaffirmed our commitment to providing outstanding experiences for all those we serve. If you have any further comments, suggestions, or needs in the future, please do not hesitate to reach out.
Nelnet was founded over 40 years ago on one simple idea: to serve our customers and make their educational dreams possible. We created Nelnet Bank to bring that experience to education financing.
We verzamelen onafhankelijk feedback namens de bedrijven die met ons samenwerken. Ons platform benadert alleen geverifieerde kopers, dus je kunt er zeker van zijn dat je beoordelingen van echte klanten leest.
Alleen klanten met een aankoopbewijs kunnen een Feefo-beoordeling achterlaten. We zorgen hiervoor door kopers direct na hun aankoop te benaderen.
We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
Nelnet was founded over 40 years ago on one simple idea: to serve our customers and make their educational dreams possible. We created Nelnet Bank to bring that experience to education financing.