Must admit that when I ordered a frame and then got an email saying it was out of stock, would I like the Grace instead, I thought it was dodgy selling techniques. However, customer service was...
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MyBedFrames
MyBedFrames
10 years ago
Thank you for your review and I apologise that your original selection had gone out of stock. This does happen sometimes as the stock is fluid but am pleased that you liked the alternative and found our service excellent.
Jamie Welch
I ordered 2 beds, however, only one was dispatched in 5-7 days. I had to call them again to notify that the other bed didn't arrived.
The second bed came after 5 days!!
To my surprise, when I...
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MyBedFrames
MyBedFrames
10 years ago
Firstly please accept my sincere apologies for this. When it goes wrong it really goes wrong. The courier lost the second bed the first time and have managed to totally wreck the second bed. As discussed we are using an alternative courier now and will swap the frame over so that we have this sorted for you asap. Please do accept my apologies as this is not the norm at all.
Jamie Welch
Really good and good communication when I was checking dates for the delivery, very quick and nothing missing.
MyBedFrames
MyBedFrames
10 years ago
Thank you for your review. I am pleased that you were so happy with our communication and service. I have passed your comments onto our suppliers with elation to the instructions and they will be looking to improve on this for the future.
Jamie Welch
Superquick delivery, the only thing is we weren't told when the delivery date/time was (which is a pretty standard service nowadays). We arrived home to find the bed delivered, leaning against a...
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MyBedFrames
MyBedFrames
11 years ago
Thank you for your review and I am pleased that this was delivered so quickly however not impressed that it was left outside. I can advise that we have now changed couriers and this will not happen again.
Jamie Welch
Thank you for your review and I am pleased that you have found this to be a good bed, I will look into why the instructions were not there.
Jamie Welch
MyBedFrames offer a huge selection of bed frames and bedsteads, mattresses and sofa beds, saving you up to 60% off the RRPs of many of the products in our range.
We verzamelen onafhankelijk feedback namens de bedrijven die met ons samenwerken. Ons platform benadert alleen geverifieerde kopers, dus je kunt er zeker van zijn dat je beoordelingen van echte klanten leest.
Alleen klanten met een aankoopbewijs kunnen een Feefo-beoordeling achterlaten. We zorgen hiervoor door kopers direct na hun aankoop te benaderen.
We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
MyBedFrames offer a huge selection of bed frames and bedsteads, mattresses and sofa beds, saving you up to 60% off the RRPs of many of the products in our range.
