Disasterous and would not recommend this to anyone
The Island looked run down and was full of mosquitos. The Vila was spacious however not well kept, the shower had lots of mold. The breakfast was a small selection and served with flies all over...
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Charlene
MyVanuatu
6 years ago
Hi Carol,
We sincerely apologise that you had this experience at your resort on this holiday.
This is certainly not keeping with our values and we have advised the relevant department of the resort in question and the issues you faced so that we can improve our offerings. We encourage you to please direct your review toward the resort in question too.
We sincerely hope our improved holiday offerings and other excellent resorts and holiday packages, will see you return to My Holiday Centre, and thank you again for taking the time to provide this feedback.
Kind regards,
My Holiday Centre
TC
Trusted Customer
6 years ago
Also, this resort charged my credit card after we left however there was nothing outstanding to charge as we finalized the bill at the time of leaving. We have continually asked for a statement and todate, have not received one. An overall very disappointing outcome.
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Delen
Betrouwbare klant
Geverifieerd door Feefo
6 years ago
Don't Waste Your Time
One of the worst places stayed. Good terrible
Service worse
Unhelpful
Would no recommend it
Charlene
MyVanuatu
6 years ago
Hello,
We are saddened to hear that you did not have a positive experience in your recent holiday. We aim to provide the best and hassle-free holiday to our travellers which is why we take feedbacks like this seriously.
I have contacted the My Vanuatu manager to alert him to this and have asked him to ensure that training and procedures are improved in the relevant departments. If you would like to speak to him to discuss this further, feel free to let me know your best contact number and a time that would suit you and I can ask that he calls you directly. Thank you for taking the time to let us know what happened on your My Vanuatu holiday and apologies again.
Kind regards, My Holiday Centre
Betrouwbare klant
6 years ago
Hi Charlene. Thank you for your response but as stated the whole experience was terrible . The rooms and service was nothing like the brochure and misleading. There was no effort from the staff
Charlene
MyVanuatu
6 years ago
Hello there,
Thank you so much for your feedback and we sincerely apologise for the service you received during your holiday in Vanuatu. We will pass this feedback to the relevant department of the resort in question and the issues you faced so that we can improve our offerings and ensure transparency.
We encourage you to please direct your review toward the resort in question too.
We sincerely hope our improved holiday package offerings will see you return to My Vanuatu and thank you again for taking the time to provide this feedback.
Kind regards,
My Holiday Centre.
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Delen
TC
Trusted Customer
Geverifieerd door Feefo
6 years ago
Wat Trusted Customer zei over MyVanuatu:
Hansel free booking, appreciated the follow up.
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Delen
TC
Trusted Customer
Geverifieerd door Feefo
6 years ago
Wat Trusted Customer zei over MyVanuatu:
The whole package for Aore Island Resort was perfect for us at the time we took our holiday.
It was the perfect place to be.
Everyone was very pleasant to deal with, very helpful and very efficient....
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0
Delen
Betrouwbare klant
Geverifieerd door Feefo
6 years ago
Good to deal with and reliable
They were quick and courteous in their dealing with us. All promise to call back where it was necessary was kept.
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Delen
TC
Trusted Customer
Geverifieerd door Feefo
6 years ago
Wat Trusted Customer zei over MyVanuatu:
Great Holiday
The holiday was very well organized and timed perfectly. We didn’t have to wait for hotel transfers, tours etc. It took all the stress out of planning and we enjoyed it very much
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Delen
TC
Trusted Customer
Geverifieerd door Feefo
6 years ago
Wat Trusted Customer zei over MyVanuatu:
Very good holiday organisation
Communication before the holiday was very good.
0
Delen
Betrouwbare klant
Geverifieerd door Feefo
6 years ago
Yes, easy to deal with and, if all goes well on our trip, will definitely use again.
0
Delen
Betrouwbare klant
Geverifieerd door Feefo
6 years ago
Everything is on island time but ales you slow down
My Vanuatu offers hassle free holidays. We organise everything for you, and provide unmatchable customer service, at unbeatable prices. We ask every customer for a My Vanuatu review so we can continually improve our service and booking process.
We verzamelen onafhankelijk feedback namens de bedrijven die met ons samenwerken. Ons platform benadert alleen geverifieerde kopers, dus je kunt er zeker van zijn dat je beoordelingen van echte klanten leest.
Alleen klanten met een aankoopbewijs kunnen een Feefo-beoordeling achterlaten. We zorgen hiervoor door kopers direct na hun aankoop te benaderen.
We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
My Vanuatu offers hassle free holidays. We organise everything for you, and provide unmatchable customer service, at unbeatable prices. We ask every customer for a My Vanuatu review so we can continually improve our service and booking process.
