I have been a loyal customer of Marks Electrical, having ordered multiple appliances from them in the past. However, my most recent experience has been extremely disappointing and has completely...
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Chris
Marks Electrical
1 year ago
Good Morning,
Thank you for your review and I am sorry your item became faulty and you are unhappy with the reduction on your credit which does fall in line with the Consumer Rights Act 2015.
For an item over 6 months old, the retailer has the right to make a reduction to any credit or refund in line with the "Fair Use" section of the act, and the act does state the below for any item between 6 months and 6 years old:
"Six months or longer: You must give the retailer one opportunity to repair or replace it before you can claim a partial refund, and the burden of proof is on you to prove the product is faulty."
The uplift number provided only has a limited time with which to return the item to us, once this has expired we will be unable to accept a return on the item.
Kind Regards
Marks Electrical Customer Services Team
Productbeoordelingen
Datum van aankoop: 20/04/2020
5
Delen
BS
Barbara Sheldon
Geverifieerd door Feefo
2 years ago
Productbeoordelingen
Datum van aankoop: 12/03/2024
0
Delen
RP
RAYMOND PRIDDY
Geverifieerd door Feefo
2 years ago
Wat RAYMOND PRIDDY zei over Marks Electrical:
Paid for a connection that we did not receive, very disappointing
Chris
Marks Electrical
2 years ago
Good Afternoon,
Thank you for taking the time to leave a review and we are sorry there was an issue with installation of the item.
Having reviewed the order we cannot see any payment was made for an installation service however if you would like to call customer services on 0116 2515515 option 2 then option 1 we would be more than happy to look into this for you.
We look forward to hearing from you and once again we are very sorry for any inconvenience caused.
Kind Regards
Marks Electrical Customer Services Team
Productbeoordelingen
Datum van aankoop: 12/03/2024
0
Delen
IO
Irene Owen
Geverifieerd door Feefo
Fulham
2 years ago
Wat Irene Owen zei over Marks Electrical:
Company was informed no lift first floor driver was not informed arrive on his own luckily we had a visitor who was able to help get cooker up stairs and into our flat
Productbeoordelingen
Datum van aankoop: 15/03/2024
1
Delen
Betrouwbare klant
Geverifieerd door Feefo
2 years ago
They did the job very well
Productbeoordelingen
Datum van aankoop: 14/03/2024
1
Delen
KR
KARL ROUGHLEY
Geverifieerd door Feefo
2 years ago
Wat KARL ROUGHLEY zei over Marks Electrical:
Prompt polite & professional service. Much appreciated. Arrived when they said they would.
Excellent communication throughout all process , excellent fast delivery of washing machine . Dellivered carefully by very friendly and helpfull delivery drivers .
Marks Electrical was established in 1987 and has sold 100s of thousands of appliances to its satisfied customers. We are dedicated to providing high quality products at competitive prices..
We verzamelen onafhankelijk feedback namens de bedrijven die met ons samenwerken. Ons platform benadert alleen geverifieerde kopers, dus je kunt er zeker van zijn dat je beoordelingen van echte klanten leest.
Alleen klanten met een aankoopbewijs kunnen een Feefo-beoordeling achterlaten. We zorgen hiervoor door kopers direct na hun aankoop te benaderen.
We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
Marks Electrical was established in 1987 and has sold 100s of thousands of appliances to its satisfied customers. We are dedicated to providing high quality products at competitive prices..
