Macs Adventure Beoordelingen

Thank you for your positive feedback! We’re delighted to hear that you found our maps and organization excellent and that you enjoyed your accommodations. We strive to provide a seamless experience for all our travelers, and your kind words motivate us to keep improving. We hope to see you on your next adventure with us!

Thank you for your continued trust in us! We’re thrilled to hear that you’ve enjoyed 5 or 6 trips without any issues and that the accommodations we organize have added to your experience with their unique character. It’s great to know that our app has been a reliable tool for navigation—definitely a step up from paper maps! We appreciate your feedback and look forward to helping you plan your next adventure soon!

Thank you for your valuable feedback! We’re glad to hear that you found the routes and hotels excellent. However, we sincerely apologize for the issues you experienced with luggage transfers. It’s important to us that every aspect of your journey runs smoothly, and we appreciate you bringing this to our attention. We will work closely with our transport partners to improve communication regarding luggage transfers. Thank you for your understanding, and we hope to have the opportunity to provide you with an even better experience on your next adventure!

Thank you for your thoughtful and detailed feedback. We truly appreciate the time you've taken to reflect on your experience and share both the positive and challenging aspects of your trip. We are very sorry that the communication and service from our team fell short, especially leading up to your departure and during your arrival in Dubrovnik. It's clear that the lack of timely responses and inaccurate communication caused unnecessary stress, which is certainly not the standard of service we aim to provide. It’s disappointing to hear that after an initial strong start, our follow-up and handling of your inquiries—especially regarding your transfer details—were not properly addressed. We fully understand your frustration with the miscommunication regarding your ferry arrival and the subsequent need to resolve issues directly with EpicCroatia. Your travel specialist should have ensured that every aspect of your trip was clear well in advance, and the lack of follow-up from our team was a significant oversight. Please accept our sincerest apologies for this. On a positive note, we’re glad to hear that our local partners, EpicCroatia exceeded your expectations and that once the initial confusion was resolved, your experience of the Dalmatian Coast and the incredible itinerary turned out to be a favorite. Your comments about the guide, accommodations, and wonderful itinerary are greatly appreciated. We take your feedback seriously, and we want to assure you that we will be reviewing this internally to understand what went wrong and how we can prevent this from happening in the future. While we understand this doesn’t change your experience, we hope it reflects our commitment to improving our service. Thank you again for your feedback. We hope we can earn back your trust in the future and provide you with the exceptional experience you had hoped for. Should you have any further concerns or questions, we’re more than happy to assist.