The buying expereince was great, delivery and follow up was average. took a long time, no delivery updates and each time i rang i got different information, different tracking numbers and twice...
Purchased bed in November 2020 and after many phones, email and even another one hour drive back to luxoliving warehouse still no resolution. Refer to WCC23676 Missing item on the order EXDEMO. I'm...
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Support
Luxo Living
5 years ago
Hi Kamal,
Thanks for taking the time to write a review. I am so sorry about the lack of service you received. I understand the frustration. I have shared your feedback with the management team. We want to make sure your voice is heard as we continue to improve, and please reach out to support@luxoliving.com.au if there's anything we can do to make this better. - Luxo Living Team
KK
Kamal Kdouh
5 years ago
I just need someone to call me because calling LuxoLiving doesn't help as difficult to get a response.
KK
Kamal Kdouh
5 years ago
Contacting Luxo living via email or phone is either very slow or not responsive. They will always answer your call but refer you to a case officer that either does not reply reply unless multiple calls are made. There is always a refusal to escalate above the case officer. My next step is to write to the Department of Fair Trading. For a multi-million dollar company this unacceptable.Like I said, I'm willing to return all the products. I'm still waiting for someone to contact me since my email of 12/02/21. This is a very simple transaction, the error is from LuxoLiving, they need to fix it now. I have done more than my part. I'm not willing to travel another 45 minutes to get to warehouse. Courier can pick up all the products and refund is the only option. Please send to management.
Waited a year for 2 lounges & an ottoman. Ended up getting 1 lounge & 1 lounge with no legs.
Spent over $1000, and the quality is shockingly bad. Customer service hasn’t returned my emails or calls,...
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Productbeoordelingen
Datum van aankoop: 14/09/2020
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Delen
KY
Kerry Young
5 years ago
Wat Kerry Young zei over Luxo Living:
Haven’t received furniture ,have phoned and you weren’t helpful!
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