Buying large amounts of foreign currency is not something I’ve ever done, so someone who could help me understand the methods I could use to achieve my goal was imperative. Lumon fulfilled that need...
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Sharan Dhillon
Lumon
2 years ago
Good morning Nicholas,
Thank you for taking the time to leave us such a lovely review, your feedback is greatly appreciated.
Here at Lumon we always aim to offer the best service we can to all of our clients. One of the best way we see we can do that is by offering a friendly and personalised service. We are delighted to see that you have found the team have been able to provide this to you on this occasion.
Thank you for your kind words and thank you for choosing Lumon!
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Delen
Betrouwbare klant
Geverifieerd door Feefo
2 years ago
Efficient professional quick
Sharan Dhillon
Lumon
2 years ago
Good morning,
Thank you for taking the time to leave us such a fantastic 5-star review. We appreciate you sharing your feedback and experiences greatly.
We are delighted to see you have found our teams to be so efficient in conducting your foreign transfers. Here at Lumon we always aim to offer a quick and stress-free service to all of our customers. I am so glad to see the teams have met these aims and we hope you will consider us for any future FX needs.
Thank you for choosing Lumon!
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Delen
GT
Gregory Thomas
Geverifieerd door Feefo
2 years ago
Wat Gregory Thomas zei over Lumon:
Great service
Efficient, no hastily, good rates, you can always get hold of you account manager on the phone, or a very prompt call back.
Sharan Dhillon
Lumon
2 years ago
Good morning Gregory,
Thank you for taking the time to leave us such a wonderful review. We really do appreciate your kind words and feedback.
We are thrilled to see you have found the rates offered to be up to your expectations. Here at Lumon we not only aim to provide the best service we can to all of our clients, but we also aim to provide the best rates we can achieve. I am so glad to see the team have managed to meet these aims for you.
Thank you for choosing Lumon!
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SW
Steve Wiltermood
Geverifieerd door Feefo
2 years ago
Wat Steve Wiltermood zei over Lumon:
all god as normal.
Sharan Dhillon
Lumon
2 years ago
Good morning Steve,
Thank you for taking the time to leave us such a lovely review, your feedback is greatly appreciated.
Here at Lumon we always aim to offer the best service we can to all of our clients. One of the best way we see we can do that is by offering a friendly and personalised service. We are delighted to see that you have found the team have been able to provide this to you on this occasion.
Thank you for your kind words and thank you for choosing Lumon!
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Delen
SM
Stephen Mabbutt
Geverifieerd door Feefo
2 years ago
Wat Stephen Mabbutt zei over Lumon:
Lumon were professional in there work and gave me confidence to use them for my transfer.
Unfortunately they had a problem in transferring the funds on the day promised and could not explain the...
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Sharan Dhillon
Lumon
2 years ago
Good morning Stephen,
Thank you for taking the time to leave us a review. Your feedback is greatly appreciated.
I am delighted to see you found our team to e professional and trustworthy with your payments. I am sorry to hear of the unexplained delay in your transfer. I will investigate this with the relevant teams and see if I can come to a reason as to why this occurred.
Thank you for choosing Lumon!
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Delen
Betrouwbare klant
Geverifieerd door Feefo
2 years ago
***
Excellent there the same day
Sharan Dhillon
Lumon
2 years ago
Good morning,
Thank you for taking the time to leave us such a fantastic 5-star review. We appreciate you sharing your feedback and experiences greatly.
We are delighted to see you have found our teams to be so efficient in conducting your foreign transfers. Here at Lumon we always aim to offer a quick and stress-free service to all of our customers. I am so glad to see the teams have met these aims and we hope you will consider us for any future FX needs.
Thank you for choosing Lumon!
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AS
Andrew Stewart
Geverifieerd door Feefo
2 years ago
Wat Andrew Stewart zei over Lumon:
Great service as usual from Jordan
Angel
Lumon
2 years ago
Hi Andrew,
Thank you for taking the time to leave a review. We are delighted to hear that you received such a good service from Jordan. Here at Lumon we pride ourselves on excellent customer service, and it's great to see that Jordan was able to do this for you.
Thank you again for your feedback, and thank you for choosing Lumon!
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RC
Robert Cheesmond
Geverifieerd door Feefo
2 years ago
Wat Robert Cheesmond zei over Lumon:
Lumon notified me that they had funds for me, but it took further phone conversation actually to have the funds transferred to my account.
Angel
Lumon
2 years ago
Dear Robert,
We're truly sorry to hear about your the delay you experienced with your recent transfer. Your feedback is essential to us, and we take your concerns very seriously. We would like to extend our sincerest apologies for any inconvenience you may have faced. We are committed to improving our service and ensuring a better experience for all our customers. Your comments will help us in this endeavour.
For security reasons, we do need to verbally confirm the bank account details over the phone before sending a payment out, however if you'd like to discuss your case further, please don't hesitate to reach out to us directly at support@lumonpay.com.
Once again, we apologize for any inconvenience and appreciate your valuable feedback.
Best regards,
Ángel
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TF
Thomas Finn
Geverifieerd door Feefo
Spain
2 years ago
Wat Thomas Finn zei over Lumon:
Nicest and most helpful people ever I dealt with recommend 100^
Angel
Lumon
2 years ago
Hi Thomas,
Thank you for taking the time to leave us a review. It's lovely to see your feedback. Here at Lumon we pride ourselves on excellent customer service and we are glad to see that we were able to achieve this on this occasion.
Thank you again for your feedback, and thank you for choosing Lumon!
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Delen
KA
Kathleen Allen
Geverifieerd door Feefo
La fosse de tigne France
2 years ago
Wat Kathleen Allen zei over Lumon:
Used them for mor than 20 years
Very good service always reliable, approachable and open to discussion.
Angel
Lumon
2 years ago
Dear Kathleen,
Thank you for taking the time to leave us a review, and for being a customer for over 20 years. We greatly value your trust and we hope to continue serving you for another 20. If there's anything we can do to help, you can contact us any time on support@lumonpay.com
Thank you for choosing Lumon!
We are Lumon, your trusted currency partner. Established in 2000, we were founded on the core value of being a centre of excellence by delivering exceptional service and competitive exchange rates for our customers.
We verzamelen onafhankelijk feedback namens de bedrijven die met ons samenwerken. Ons platform benadert alleen geverifieerde kopers, dus je kunt er zeker van zijn dat je beoordelingen van echte klanten leest.
Alleen klanten met een aankoopbewijs kunnen een Feefo-beoordeling achterlaten. We zorgen hiervoor door kopers direct na hun aankoop te benaderen.
We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
We are Lumon, your trusted currency partner. Established in 2000, we were founded on the core value of being a centre of excellence by delivering exceptional service and competitive exchange rates for our customers.
