Can't speak highly enough of the salesperson. Very happy with the products.
The salesperson, Andrew I think, was very helpful and professional.
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Delen
SB
Sonia Boylan
Geverifieerd door Feefo
8 years ago
Wat Sonia Boylan zei over Lumera Living:
I think his name was Andrew and he was awesome. Kept me updated on the progress even though the fan was recalled... he helped me source another and was very helpful. I just can't seem to get the fan...
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Lucy
Lumera Living
8 years ago
Hi Sonia, thank you for taking the time to submit a review and we are so glad to hear that you were happy with the level of service received. Following this review, we have tried to get in touch with you in regards to the issues you are having with your ceiling fan. With no luck over the phone we’ve sent through an email which you have hopefully received. As the functionality described does not seem typical for the ceiling fan purchased we suggest you contact Mercator on 1300 552 255 as they will be able to replace or repair any faulty parts if necessary. If you have any questions or if we can be of any further assistance please do not hesitate to contact us.
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Delen
MS
M Sharp
Geverifieerd door Feefo
8 years ago
Wat M Sharp zei over Lumera Living:
Quality product at a great price. Delivery to Canberra in 2 days. Impressive.
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Delen
Betrouwbare klant
Geverifieerd door Feefo
8 years ago
Excellent quality and service
Excellent service, product arrived earlier than expected and was easy to track. Arrived well packed and excellent condition . Would definitely recommend them.
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SL
Simon Liddington
Geverifieerd door Feefo
8 years ago
Wat Simon Liddington zei over Lumera Living:
Didn't do what you said you would do once you got the sale...
As I said in an email copied below that nobody from lumera bothered to respond to:
I am very unhappy that it has taken until Friday for you to dispatch the order.
I called on Monday morning to...
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Lucy
Lumera Living
8 years ago
Hi Simon, we do apologise for the slight delay and the inconvenience it has caused. However, as you have acknowledged due to the incredibly tight time frame provided we are only able to give a rough ETA at the time of purchase. We can never make guarantees as to when an order will be received despite trying to dispatch as soon as possible, especially as this is our busiest time of year. This is why we generally advise our clients to wait until they have received all the products needed before booking in an electrician. We do also apologise for not meeting the ETA provided on purchase and will strive to do so in future.
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HA
Helen Anderson
Geverifieerd door Feefo
8 years ago
Wat Helen Anderson zei over Lumera Living:
They are not up yet
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NT
Norman Tyler
Geverifieerd door Feefo
8 years ago
Wat Norman Tyler zei over Lumera Living:
Excellent
Very happy with the cost and quality of the fan and the speed of delivery was second to none.
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Delen
Betrouwbare klant
Geverifieerd door Feefo
8 years ago
excellent!
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Delen
Betrouwbare klant
Geverifieerd door Feefo
8 years ago
Delivery was on time and well packaged
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Delen
Betrouwbare klant
Geverifieerd door Feefo
8 years ago
2 orders both came quickly considering one item was waiting on stock.
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