Long Tall Sally Beoordelingen

Thanks for taking the time to share this, and I’m really sorry to hear about your experience. Receiving an item with bleach stains is clearly not acceptable, and we understand how frustrating it is when quality issues like this occur. We also appreciate your concern about a deduction being applied on return — we know that can feel especially disappointing when the item arrived damaged. Your feedback will be shared with the relevant teams so the product quality and returns handling can be reviewed properly.

We’re very sorry your items arrived later than the 3–5 working days advertised. We understand how disappointing this was, especially as they were needed for a funeral. Thank you for your feedback, and we sincerely apologise for the delay and inconvenience caused.

We’re sorry to hear about your experience and understand your frustration. It’s disappointing to hear that you’ve had difficulty getting responses regarding your return request after multiple attempts to contact us. Your feedback has been noted, as we appreciate how important it is for the returns process to be straightforward and properly supported.

Sorry to hear your order was cancelled without any explanation — that’s understandably frustrating, especially when you were still waiting on a response to your query. Sometimes orders are automatically cancelled due to stock issues, payment authorisation problems, or other fulfilment checks, but you should still have been clearly informed of the reason at the time. We can see why the lack of communication would leave you feeling overlooked. This isn’t the experience we’d want you to have, and your feedback will be passed on so it can be addressed.