Long Tall Sally Beoordelingen

Thank you for your feedback. We're pleased to hear that your order was dispatched quickly and that your return process went smoothly. We also appreciate your comments regarding sizing, materials, and return charges. Customer feedback is extremely valuable to us, and we understand the importance of consistent sizing and offering products that meet expectations. We will share your observations with our product and customer experience teams as we continue to review and improve our ranges and services. Thank you for taking the time to share your experience.

After checking your order, we can confirm that your return has not yet reached its final destination, which is our UK warehouse. While your tracking information shows that the parcel is in transit, it has not yet been received and processed by our returns team. Once the parcel arrives at our warehouse and the return is completed, you will automatically receive an email confirmation and your refund will be issued in accordance with our returns policy. We appreciate your patience and understanding. Please

Thank you so much for your kind words about our service! We are thrilled to hear that you had a good experience with our team. I am so sorry to hear that your order took 13 calendar days to arrive due to a customs holdup. We always try to dispatch orders as quickly as possible, but unfortunately, once a package enters international customs, the clearance timeline is entirely out of our control. We completely understand how frustrating it is to wait for an order, and we really appreciate your patience and understanding. Thank you for shopping with us, and we hope to welcome you back soon!

Thank you so much for being a loyal Long Tall Sally customer for all these years! We are absolutely thrilled to hear that you enjoy the majority of the clothes you get from us. Finding the perfect fit for tall proportions is exactly why we do what we do. That being said, I am really sorry to hear that the sizing can occasionally be off and that you've found our returns process difficult. We completely understand that when an item doesn't fit quite right, you want the return process to be as smooth and hassle-free as possible. Your feedback is incredibly valuable to us. We are constantly reviewing our size guides and working behind the scenes to make our returns portal more user-friendly. Thank you again for your years of support, and we look forward to dressing you for many more years to come!