Long Tall Sally Beoordelingen

Thank you for sharing your feedback! 💗 We’re glad to hear you found our Click & Collect service easy to use. We’re sorry that some of the design choices weren’t quite to your taste, and we appreciate you taking the time to share your thoughts with us. We’ll pass your feedback on to our team as we’re always looking for ways to improve our styles and customer experience. 😊

We’re very sorry to hear about your disappointing experience with Long Tall Sally. We understand how frustrating it must be to incur unexpected return costs and then have to wait for your refund. We can see that your return was sent by you on 02/10/2026. As your parcel is being returned to our UK warehouse, we kindly ask that you allow up to 28 days for your return to arrive and for your refund to be processed and issued. We apologise for any inconvenience caused and appreciate your patience and understanding while we await the arrival of your return.

We’re very sorry for the frustration and inconvenience this has caused. We understand how disappointing it is not to receive an update, especially when you’ve followed the link provided to arrange your return. We can confirm that your return has not yet reached us. However, please rest assured that as soon as your return arrives and is processed, you will receive an email notification confirming that your return has been received and your refund has been issued. Thank you for your patience and understanding. We apologise again for the inconvenience and appreciate you bringing this to our attention.

Thank you for your feedback. We’re delighted to hear that you’re happy with our products, but we’re sorry to hear your concerns regarding customer service. We’ve checked our records and, at present, our UK customer service team hasn’t received any contact from you. We’d appreciate the opportunity to look into this further, so please keep an eye out for an email from us requesting a few more details. We apologise for any frustration caused and thank you for bringing this to our attention.