We’re sorry to hear you were disappointed with the quality of the item. This isn’t the standard we aim to provide, and we appreciate you bringing it to our attention. Your comments will be shared with our team so we can continue to improve.
0
Delen
KH
Karen Hale
Geverifieerd door Feefo
USA
5 months ago
Wat Karen Hale zei over Long Tall Sally:
Shipping unreliable
Package didn’t arrive when promised
Izzy
Long Tall Sally
5 months ago
Thank you for your feedback—we’re sorry to hear your order didn’t arrive when expected.
We understand how frustrating unreliable shipping can be, especially when a delivery date is promised. This isn’t the level of service we aim to provide, and we sincerely apologise for the inconvenience caused.
Your comments will be shared with our delivery partners and internal teams so we can work on improving reliability.
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Delen
EL
Ellie
Geverifieerd door Feefo
GBR
5 months ago
Wat Ellie zei over Long Tall Sally:
Beautiful jacket but only if you have a long torso and mr tickle arms!
Delivery itself was good. Despatched and received as expected. Option to use an in post locker really useful.
However returns process, although easy to request return, the fee to return was a bit...
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Delen
FP
Freda Pashley
Geverifieerd door Feefo
GBR
5 months ago
Wat Freda Pashley zei over Long Tall Sally:
Great light summer mac
The only complaint I have is when you return something it takes ages up to 3-4 plus weeks to get a refund , quick to take your money, very slow to get a refund.
Izzy
Long Tall Sally
5 months ago
We’re very sorry, that the refund process has been slower than expected. We understand how frustrating it can be to wait for a refund, and we appreciate you bringing this to our attention.
Your comments will help us improve our returns and refund process.
1
Delen
RF
Rachael Francis
Geverifieerd door Feefo
5 months ago
Wat Rachael Francis zei over Long Tall Sally:
Very happy with final choice
Arrived quickly and returns were dealt with promptly too
0
Delen
Betrouwbare klant
Geverifieerd door Feefo
5 months ago
Takes a long time to receive your order.
Izzy
Long Tall Sally
5 months ago
Thank you for your feedback. We’re sorry to hear that your order took longer than expected. We’re actively working to improve our service times and appreciate your patience. We hope to provide you with a much better experience next time
0
Delen
Betrouwbare klant
Geverifieerd door Feefo
5 months ago
Sizing varies
When I eventually found the correct telephone number the person was very helpful.
0
Delen
Betrouwbare klant
Geverifieerd door Feefo
5 months ago
Very disappointed
Delivery was good, delivered on time.
0
Delen
Betrouwbare klant
Geverifieerd door Feefo
5 months ago
Clothing quality and sizing is a disaster.
Shipping was fairly prompt.
Timea
Long Tall Sally
5 months ago
Thank you for your feedback - we're sorry to hear that the quality and shipping was not up to expectation- we will pass this along for review.
We verzamelen onafhankelijk feedback namens de bedrijven die met ons samenwerken. Ons platform benadert alleen geverifieerde kopers, dus je kunt er zeker van zijn dat je beoordelingen van echte klanten leest.
Alleen klanten met een aankoopbewijs kunnen een Feefo-beoordeling achterlaten. We zorgen hiervoor door kopers direct na hun aankoop te benaderen.
We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.