Long Tall Sally Beoordelingen

We’re really sorry to hear about your experience — we understand how frustrating this must have been. This is not the level of support we aim to provide. Please be assured that a further email has been sent to you to address your specific questions and help resolve this for you as quickly as possible.

We’re disappointed to hear your order didn’t arrive in time for your event and that the item was not the right fit. We understand how important timing and sizing are for occasions like this. Regarding the issue you’ve experienced with the returns system not recognising your order number: this will be flagged with our technical team for review as it’s not the experience we want for our customers. We appreciate you taking the time to let us know.

Thank you for taking the time to share such detailed feedback—we’re really sorry to hear about your experience. We understand how concerning it must have been to receive an error message without confirmation, only to later be charged and receive the order. That’s certainly not the experience we want to provide. We also appreciate your comments on pricing transparency, selection, and quality. We recognise how important it is to feel confident in sizing, fit, and colour—especially when shopping online—and we’re sorry to hear we haven’t met your expectations in recent years. Your feedback is incredibly valuable and will be shared with the relevant teams as we continue to improve. We truly appreciate your loyalty and hope we can offer a better experience in the future.