Long Tall Sally Beoordelingen

Thank you for getting back to us. I have noted your comments regarding the return of your dress. I am sorry to hear that the return shipping cost was a disappointment. We aim for full transparency regarding these fees, which is why our return charges are clearly stated within our Returns Portal for review before any label is generated or sent to a customer. We understand that shipping costs can be frustrating, and we appreciate your feedback as it helps us review our processes for international customers. Since you have already sent the item back, we will process your refund as soon as the package is received and inspected by our warehouse. You will receive a confirmation email the moment that is completed.

Hi, thank you for your message—I’m really sorry to hear the dresses weren’t what you expected. We’d be happy to help you with a return and refund. I’ll send you the return instructions now, and once the items are received back with us, we’ll process your refund as quickly as possible Thanks again for your feedback, and I hope we can make this right for you.