The return charge is ridiculously high. I would expect with all the orders from the US, LTS could figure out a better and cheaper return system.
Timea
Long Tall Sally
4 months ago
We’re sorry you feel the return shipping costs are too high. We understand how frustrating this can be and appreciate your feedback.
We’re continually reviewing our returns process to find more cost-effective options, especially for international customers. Thank you for sharing your thoughts.
0
Delen
Betrouwbare klant
Geverifieerd door Feefo
4 months ago
Finally a camisole which keeps its shape
Arrived swiftly
0
Delen
LT
Lynn Taylor
Geverifieerd door Feefo
CAN
4 months ago
Wat Lynn Taylor zei over Long Tall Sally:
LTS has beautiful, well cut classic pieces for the mature wardrobe
I love your website and enjoy shopping for clothes that actually fit. As we age it gets more difficult to find appropriate cuts. So easy to zip through your site. From looking to the purchase and...
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0
Delen
BA
barb
Geverifieerd door Feefo
CAN
4 months ago
Wat barb zei over Long Tall Sally:
Clothes are generally consistent in size and great for a tall woman
I am grateful to LTS, but it is a cost to return so I had better like the clothing I choose. I cannot find anything like their clothing other than online. I appreciate their honesty when describing...
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1
Delen
Betrouwbare klant
Geverifieerd door Feefo
4 months ago
Great company for tall women
Received everything in timely manner.
0
Delen
Betrouwbare klant
Geverifieerd door Feefo
4 months ago
Stylish quality at an affordable price
Perfect
0
Delen
RP
Rachel Pickering
Geverifieerd door Feefo
GBR
4 months ago
Wat Rachel Pickering zei over Long Tall Sally:
Great fitting clothes in the current fashions
fast online ordering and fast delivery to a click and collect box. All very efficient - thanks
0
Delen
Betrouwbare klant
Geverifieerd door Feefo
4 months ago
Service was good when I need to exchange something or return something I didn't have a problem Thank you
0
Delen
CR
Caroline Ramsey
Geverifieerd door Feefo
GBR
4 months ago
Wat Caroline Ramsey zei over Long Tall Sally:
Appalling Sizing
I have now had to spend some £9 travelling into the nearest Your store and I'll have to spend a further £4.80 for the latest pair of wrong size jeans.
Timea
Long Tall Sally
4 months ago
Thank you for your feedback, and we’re very sorry to hear about your experience with the sizing.
We understand how frustrating it must be to receive items that aren’t the correct fit, especially when this has resulted in additional time and travel costs for you. This is not the experience we want for our customers.
Your comments have been noted and will be shared with the relevant team as we continue to review and improve our sizing and product consistency.
0
Delen
BW
Barbara Ware
Geverifieerd door Feefo
USA
4 months ago
Wat Barbara Ware zei over Long Tall Sally:
0
Your service is terrible! I needed to talk with someone ... in short, I didn't receive any service.
Izzy
Long Tall Sally
4 months ago
We’re sorry to hear about your experience. This is not the level of service we aim to provide, and we understand how frustrating it must have been when you needed assistance but couldn’t reach anyone.
Your feedback is important to us, and we’re taking it seriously as we work to improve our responsiveness and overall service. Thank you for bringing this to our attention.
We verzamelen onafhankelijk feedback namens de bedrijven die met ons samenwerken. Ons platform benadert alleen geverifieerde kopers, dus je kunt er zeker van zijn dat je beoordelingen van echte klanten leest.
Alleen klanten met een aankoopbewijs kunnen een Feefo-beoordeling achterlaten. We zorgen hiervoor door kopers direct na hun aankoop te benaderen.
We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.