KCS used to be a very efficient company that was a pleasure to deal with but in recent months this has become quite the opposite. They take ages to answer the phone, literally on many occasion I have...
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Charlotte
KCS Education
5 years ago
Good Morning,
Many thanks for leaving us a review. Unfortunately due to the current world pandemic our suppliers are struggling to get some goods. Our inventory team and our procurement team our working around the clock chasing suppliers and trying to source alternatives, i do apologise if some stock lines are not available. Our phone lines are open Monday - Friday 8am - 5pm, we are experiencing a high demand in calls and the customer experience team are answering the phones as fast as they can to solve everyone's queries/orders, please do hold and your call will be answered alternatively please do not hesitate emailing us at customerexperience@kcs.co.uk were we will be willing to assist you, get your call returned and answer any questions you may have.
Kind Regards,
Charlotte Kingsbury
Customer Experience Executive
Productbeoordelingen
Datum van aankoop: 20/11/2020
0
Delen
AN
Alphabets Childrens Nursery
Geverifieerd door Feefo
5 years ago
Wat Alphabets Childrens Nursery zei over KCS Education:
Speedy delivery
Productbeoordelingen
Datum van aankoop: 19/11/2020
0
Delen
CC
Cranbrook Parish Council
Geverifieerd door Feefo
5 years ago
Wat Cranbrook Parish Council zei over KCS Education:
Still haven't been delivered, diabolical service!
Charlotte
KCS Education
5 years ago
Good Morning,
Many thanks for leaving us a review. Unfortunately item 06100518 was currently out of stock and due to the current pandemic our suppliers were struggling to get goods. The item has now arrived back in stock and has been allocated to you order. Our transport attempted delivery on 23/11 and the office was closed. The delivery is now coming back out to you tomorrow.If you have any further items that haven't arrived or any other queries please do not hesitate on calling our customer experience team on 0800 281 9440 or emailing us at customerexperience@kcs.co.uk were we will be willing to assist you and answer any questions you may have.
Kind Regards,
Charlotte Kingsbury
Customer Experience Executive
Productbeoordelingen
Datum van aankoop: 12/10/2020
0
Delen
Betrouwbare klant
Geverifieerd door Feefo
5 years ago
Prompt delivery, Good product.
Productbeoordelingen
Datum van aankoop: 18/11/2020
0
Delen
TH
Trillium Montessori House
Geverifieerd door Feefo
5 years ago
Wat Trillium Montessori House zei over KCS Education:
Brilliant service as usual. So quick on delivery!
Productbeoordelingen
Datum van aankoop: 19/11/2020
0
Delen
US
Upland Primary School
Geverifieerd door Feefo
5 years ago
Wat Upland Primary School zei over KCS Education:
Excellent service. Next day delivery if ordering before midday. Customer service center very helpful.
After some very poor service early in the year with damaged items and delayed delivery's , I was cautious about making any new orders with KCS and was discouraged to do so by my manager , so i'm...
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Charlotte
KCS Education
5 years ago
Good Afternoon,
Many thanks for leaving us a review its greatly appreciated so we can better our customer service.
I do sincerely apologise that you wasn't able to reach us via Telephone, The office is open Monday-Friday 8am-5pm. We are experiencing a very hard demand with limited staff due to the current pandemic but please do hold and your call we be answered, alternatively please drop customerexperience@kcs.co.uk an email and someone will call you back or respond to your email.
If you have any further queries please do not hesitate to contact us here at KCS and we will be willing to assist you.
Kind Regards,
Charlotte Kingsbury
Customer Experience Executive
Productbeoordelingen
Datum van aankoop: 17/11/2020
0
Delen
KR
Kcs Cash Sales Customer (retail)
Geverifieerd door Feefo
5 years ago
Wat Kcs Cash Sales Customer (retail) zei over KCS Education:
Very efficient service as usual. Despite a slow computer performance the agent was very calm and professional
Productbeoordelingen
Datum van aankoop: 09/11/2020
0
Delen
SP
Sompting Village Primary
Geverifieerd door Feefo
5 years ago
Wat Sompting Village Primary zei over KCS Education:
Onze onafhankelijke prijzen erkennen de topmerken op het gebied van klantenservice. De winnaars worden bepaald op basis van de beoordelingen die ze van hun klanten krijgen.
We verzamelen onafhankelijk feedback namens de bedrijven die met ons samenwerken. Ons platform benadert alleen geverifieerde kopers, dus je kunt er zeker van zijn dat je beoordelingen van echte klanten leest.
Alleen klanten met een aankoopbewijs kunnen een Feefo-beoordeling achterlaten. We zorgen hiervoor door kopers direct na hun aankoop te benaderen.
We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
