Have always been a fan of their collection and am now a fan of their impeccable customer service! Even for my last minute eid purchase they were able to honor my request and rush the delivery.
Placed order on Monday for eid on 10 th in time for eid did not receive package or any sort of email or text to tell me wt is happening. Emailed customer service did respond said order was not...
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J-Store
J Lifestyle
5 years ago
Thank you for your feedback.
We appreciate that you have taken time out in sending feedback, we take full responsibility that our team have missed this order and it has slipped through our system.
As we were unable to fulfil this order on this occasion we have conducted full refund and would like to apologies for the error made by ourself and inconvenience this may have caused.
Regards
JLifestyle
NP
Nafisa Patel
5 years ago
Salaams thank you for finally getting back. I understand mistakes happen especially during such a busy period. However I was looking forward to gifting the thobe to my partner & son. I am very disappointed as I asked customer service to still send me the product which I had ordered & just refund me my delivery charge. However they decided to just refund me my money back as they could not locate my order. This frustrated me even more
Productbeoordelingen
J-Store
J Lifestyle
5 years ago
We do take great pride in delivering great service and we do take your point on board and improve our service to ensure we do not miss another order and respond to our customer.
J-Store
J Lifestyle
5 years ago
We do take great pride in delivering great service and we do take your point on board and improve our service to ensure we do not miss another order and respond to our customer.
NP
Nafisa Patel
5 years ago
Yes you may miss an order it happens. However if the customer still wants the order please don’t make the decision of just refunding the money back & not sending any goods especially if they have specified not to cancel the order & still proceed with the transaction thank you
Datum van aankoop: 10/05/2021
0
Delen
MI
Mohammed Islam
5 years ago
Wat Mohammed Islam zei over J Lifestyle:
Item exactly as described, highly recommended. Will purchase from the store again. Perfect service.
Order arrived in a timely manner, Unfortunately there was a Missing Item From My Order. Contacted Them Via IG and they’ve still not replaced my item yet I was charged. It was part of a gift and now...
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