Although there was a delay with the order, Diane kept us informed. The delay was out of her hands so we fully understood. Good service and good products. Would definitely recommend this firm.
Dave
JB Furniture
5 years ago
Hi P,
Thank you for taking time to write a 5 star review, we're really pleased to hear your happy with your new Oxford corner set along with the good service your received for our sales and delivery teams. We know deliveries have taken longer than originally quoted so we thank you for your polite communications, humour and patience. We all hope you enjoy your new Oxford garden furniture for many years to come.
Datum van aankoop: 08/08/2021
0
Delen
JC
Julie Clennell
Geverifieerd door Feefo
5 years ago
Wat Julie Clennell zei over JB Furniture:
Excellent service from start to finish & we love our new furniture. Diane & the team were so helpful & kept in touch so we knew what was happening with delivery. Would thoroughly recommend.
Dave
JB Furniture
5 years ago
Hi Julie,
Thank you so much for writing such as positive review, we're really pleased to hear you're happy with your new Oxford garden corner set along with the excellent service you received from both our sales and delivery teams. Enjoy your new furniture.
Great service with good range of furniture to choose from. Delivered in well informed time slot with good advice from delivery guys. Thank you.
Dave
JB Furniture
5 years ago
Hi G,
Thank you for taking time to write a review, we're happy to hear you're delighted with your new Oxford garden furniture along with the great service your received from both our sales and delivery teams. We hope you enjoy your new furniture for many years to come.
When I purchased the furniture I was told it would be a few months, but the staff then started to get some of my order off the shop floor, I explained I didnt want second hand goods and happy to...
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Dave
JB Furniture
5 years ago
Hi P,
Thank you for taking time to give feedback, we're sorry to hear you're not happy with the service you received from JB Furniture. Firstly thank you for your order, we do hope you're happy with your new Oxford corner set as you don't mention in it your review ? Looking at your order we can see you ordered an Oxford corner set, bespoke cover, cosidone lantern and wall heater all of which you received brand new in packaging. You took from our store at the point of ordering 1 wooden tray and 2 glass jars, we have many items displayed around the store for customers to pick up and take away with them.
Many companies have suffered longer than average delays due to a Worldwide shipping crisis, we have kept customers up to date as much as we could regarding deliveries.
Our staff have suffered verbal abuse from some customers who have not understood the situation the whole of the UK and wider World finds itself in, so with this in mind we advised all staff to end calls if they feel the caller shows any signs of aggresion, this may or may not have been the case with your call. We fully understand and totally sympathise with your flushstration in having to wait longer than usual for your furniture however circumstances have been way beyound our control.
We will look into why our delivery team ran so late on Thursday 5th August, thank you for bringing this to our attention.
If you have a problem with any of the goods you have purchased from JB please let us know and the goods will be exchanges or refunded.
Once again thank you for your order and we do hope you enjoy your new Oxford garden furniture for many
summers to come.
Excellent service from attentive staff. Furniture delivered within promised timescale. Very happy with everything.
Dave
JB Furniture
5 years ago
Hi David,
Thank you for taking time to write such a positive review, we're delighted you're happy with your new Bari conservatory furniture as well as the excellent service from our sales and delivery staff. We hope you enjoy your new Bari furniture for many years to come.
Productbeoordelingen
Datum van aankoop: 04/08/2021
1
Delen
NH
Nick Hayes
Geverifieerd door Feefo
5 years ago
Wat Nick Hayes zei over JB Furniture:
Excellent service
Dave
JB Furniture
5 years ago
Hi Nick,
Thanks for taking time to write a review, we really happy to hear you're pleased with your new Lichfield parasol and the excellent service you received from JB. Enjoy your new parasol.
Productbeoordelingen
Datum van aankoop: 31/07/2021
0
Delen
SW
Susan Whincup
Geverifieerd door Feefo
5 years ago
Wat Susan Whincup zei over JB Furniture:
Again great service.
Dave
JB Furniture
5 years ago
Hi Susan,
Thank you for taking time to give feedback and for your continued support of JB Furniture, we're glad to hear you're pleased with your Tetbury mini sofa set along with the great service from our sales and delivery teams. Enjoy your new garden furniture.
Despite the tribulations of supply issues from China we received excellent assistance from Diane in Newcastle. We were delighted to get our order just 2 months late.
The delivery was on time and we...
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Dave
JB Furniture
5 years ago
Hi John,
Firstly Thank you for taking time to give feedback, we're delight to hear you're happy with your new Bramblecrest Monterey corner set and secondly thanks for being so understanding during these very difficult time. A worldwide shipping crisis meant we faced delays much longer than usual. We hope you enjoy your new Monterey corner set for many years to come.
Productbeoordelingen
Datum van aankoop: 04/08/2021
0
Delen
Betrouwbare klant
Geverifieerd door Feefo
5 years ago
Efficient. Quick delivery. Polite and helpful delivery guy.very satisfied.
Dave
JB Furniture
5 years ago
Hi E,
Thank you for taking time to write a review, we're really pleased to hear you're happy with your new Lichfield parasol and the polite, helpful, quick delivery service you received from both our sales and delivery teams. Enjoy your new parasol.
Very helpful advice in store. Huge choice of garden furniture of good quality. We are very happy with our choice. Communication also worked great - kept us updated about delivery. would highly...
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Dave
JB Furniture
5 years ago
Hi Darrell,
Thank you for taking time to give feedback, we're delighted to hear you're happy with your new Oxford corner set along with 5 star service you received from both our sales and delivery teams. We hope you enjoy your new garden furniture for many years to come.
Onze onafhankelijke prijzen erkennen de topmerken op het gebied van klantenservice. De winnaars worden bepaald op basis van de beoordelingen die ze van hun klanten krijgen.
We verzamelen onafhankelijk feedback namens de bedrijven die met ons samenwerken. Ons platform benadert alleen geverifieerde kopers, dus je kunt er zeker van zijn dat je beoordelingen van echte klanten leest.
Alleen klanten met een aankoopbewijs kunnen een Feefo-beoordeling achterlaten. We zorgen hiervoor door kopers direct na hun aankoop te benaderen.
We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.