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Insurance4mycaravan.co.uk Beoordelingen | Klantenservicebeoordelingen voor https://www.feefo.com/reviews/insurance4mycaravan-co-uk | Feefo

Alle 502 beoordelingen worden weergegeven

Betrouwbare klant

7 years ago

No hassle nice and easy to do online

Tom

Insurance4mycaravan.co.uk

7 years ago

Thank you for your feedback.

It's lovely to hear your appreciation.

Best wishes

Betrouwbare klant

7 years ago

Look somewhere else for insurance, we did!

Perhaps if they responded to customers questions and emails, it would go a long way to improving their service.

Tom

Insurance4mycaravan.co.uk

7 years ago

Thank you for your feedback.

We're sorry to hear about this.

We've found an email you sent at the weekend; we're currently in the process of looking into your query.

Best wishes

Trusted Customer

7 years ago

Wat Trusted Customer zei over Insurance4mycaravan.co.uk:

Dislike renewal of the insurance is automatic with no option to opt out.

Dislike that the renewal of the insurance is automatic with no option to opt out. As I had not asked to to have my card details kept on record I and was given no option to opt out, I question whether...

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Tom

Insurance4mycaravan.co.uk

7 years ago

Thank you for your feedback.

Our policies are all obtained on an auto-renewal basis; we send policy documents 4 weeks in advance with the option to cancel the policy. We can assure you we take data protection of our customers very seriously and there is no breach of GDPR.

We do request an itemised list so we can cross reference any claim that is made to the items insured.

If you have any queries, please do not hesitate to contact us.

Best wishes

Trusted Customer

7 years ago

Thanks fro your prompt response. Totally understand about creating a list to cross reference items. My query is still with the auto renewal as I have paid in full for a years insurance, why have you kept my card details. The Financial ombudsman states: 'From what we see, most insurers now give their customers a choice about whether they want their policy to renew automatically. If we find that a policy was set up to be automatically renewed, we’ll make sure that the insurer made this clear - for example, in the policy documents or any discussions they had - when their customer took out the policy' Can you clarify where this is made clear so that I know where to look when making one off purchases of insurance

Betrouwbare klant

7 years ago

Easy site to use and very good price paid for insurance

Tom

Insurance4mycaravan.co.uk

7 years ago

Thank you for your feedback.

It's lovely to heat appreciation.

Best wishes

Trusted Customer

7 years ago

Wat Trusted Customer zei over Insurance4mycaravan.co.uk:

very good

Tom

Insurance4mycaravan.co.uk

7 years ago

Thank you for your feedback.

It's brilliant hearing your appreciation.

Best wishes

Betrouwbare klant

7 years ago

Yes would recommend. Online easy to use. Confirmation email slow to arrive but otherwise all good.

Tom

Insurance4mycaravan.co.uk

7 years ago

Thank you for your feedback.

It's lovely to hear your appreciation.

Best wishes

Trusted Customer

7 years ago

Wat Trusted Customer zei over Insurance4mycaravan.co.uk:

Caravan

Quick and competitive pricing

Tom

Insurance4mycaravan.co.uk

7 years ago

Thank you for your feedback.

It's lovely to hear your appreciation.

Best wishes

Trusted Customer

7 years ago

Wat Trusted Customer zei over Insurance4mycaravan.co.uk:

DON’T TRUST THE QUOTE THEY GIVE YOU

Quoted £186 online then when they emailed my documents the price was £205 After questioning them as to why this has happened offered no explanation but they reduced my premium to £194, still more...

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Tom

Insurance4mycaravan.co.uk

7 years ago

Thank you for your feedback.

We're sorry to hear this; we have made amendments to reflect the premium quoted to you online.

Apologies for any inconvenience.

Best wishes

Trusted Customer

7 years ago

After not receiving replies to my emails I have lost any confidence in this company if I was to make a claim. I therefore sent you an email requesting to cancel the policy within the 14 day cooling off period yesterday but still no response apart from your response on feefo. Feefo seems to be the only way to make you take notice!

Tom

Insurance4mycaravan.co.uk

7 years ago

Thank you for your response.

We have no record of an email requesting the policy be cancelled, however, we will action your request for you.

Thank you

Trusted Customer

7 years ago

AMAZING!! See copy of email sent to you on the 16th August from:P A******e <0*******@gmail.com> to:Customer Services date:Thu, Aug 16, 2018 at 10:07 PM subject:Re: Policy: WT/67391*** mailed-by:gmail.com Dear Sir/Madam Please cancel this policy under the 14 day cancellation period. Your service has a lot to be desired and having experienced first hand how poor you are at communication and that you cannot even get a simple thing like the premium correct I have no confidence that if I had to make a claim that you would deal with it efficiently or correctly. I have now taken out a policy with another company therefore please cancel this policy and refund my full payment ASAP. Regards P A******e

Trusted Customer

7 years ago

Wat Trusted Customer zei over Insurance4mycaravan.co.uk:

Very happy with the quote and cover.

Very happy with the quote and the cover, obviously the proof would only be in the pudding, hope not to have to make a claim but who knows........

Tom

Insurance4mycaravan.co.uk

7 years ago

Thank you for your feedback.

We hope you never need to claim either! You're in safe hands if you do though.

Best wishes

Trusted Customer

Truro

7 years ago

Wat Trusted Customer zei over Insurance4mycaravan.co.uk:

MR D Drew

Very poor communication! Purchased and elected for correspondance by mail - 10 days and nothing received to date. Nearly bought another policy as money not removed from credit card account for 7 days!

Tom

Insurance4mycaravan.co.uk

7 years ago

Thank you for your feedback.

We're sorry to hear about these issues; we have sent policy documents out when the policy was set up but we'll get some more sent out asap.

The payment can take up to 10 working days to be taken from your account; you have nothing to worry about though, the policy is set up correctly.

Best wishes

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