I was charged twice for a product and after one month I have no invoice and no money back.
Rachel
ILX Group
2 years ago
Thank you for your feedback. I can see from our system that you purchased two courses - PRINCE2 Practitioner e-learning and Scrum Master e-learning - and you got charged just once for each course. There are also several emails between you and our customer support team, but there are no emails from you saying you had been charged twice for a course and were requesting a refund. If you feel that you are due a refund, then please do get back in touch with the team at contactus@ilxgroup.com.
Productbeoordelingen
Rachel
ILX Group
2 years ago
Thank you for your feedback. I can see from our system that you purchased two courses - PRINCE2 Practitioner e-learning and Scrum Master e-learning - and you got charged just once for each course. There are also several emails between you and our customer support team, but there are no emails from you saying you had been charged twice for a course and were requesting a refund. If you feel that you are due a refund, then please do get back in touch with the team at contactus@ilxgroup.com.
Course does not launch on any device. ILX support response for this area don’t answer calls. No resolution or refund in sight.
Rachel
ILX Group
2 years ago
Thank you for your feedback. We're very sorry to hear about the issues you had with this course. This is not a problem we often encounter and I can see on our system that our customer team spent several weeks trying to resolve this technical issue for you, with many emails between you and ILX team members. You then received a full refund.
Productbeoordelingen
Rachel
ILX Group
2 years ago
Thank you for your feedback. We're very sorry to hear about the issues you had with this course. This is not a problem we often encounter and I can see on our system that our customer team spent several weeks trying to resolve this technical issue for you, with many emails between you and ILX team members. You then received a full refund.
Datum van aankoop: 10/04/2023
16
Delen
SW
Scott Wilson
Geverifieerd door Feefo
3 years ago
Wat Scott Wilson zei over ILX Group:
Corporate response is very slow. My Australian POC is quite responsive.
Productbeoordelingen
Datum van aankoop: 06/04/2023
0
Delen
RU
Ricardo Ivan Castañeda Uscanga
Geverifieerd door Feefo
3 years ago
Wat Ricardo Ivan Castañeda Uscanga zei over ILX Group:
Excellent course and very happy with your support team. Thanks especially to Emma Lindop for your support throughout this journey.
ILX delivers accredited training to thousands of customers across the world every year.
We know learning has the power to transform lives and businesses. That's why we create learning experiences that inspire real, lasting change. Our courses will build new skills, changed behaviours, and greater confidence that lead to improved individual and collective performance.
We verzamelen onafhankelijk feedback namens de bedrijven die met ons samenwerken. Ons platform benadert alleen geverifieerde kopers, dus je kunt er zeker van zijn dat je beoordelingen van echte klanten leest.
Alleen klanten met een aankoopbewijs kunnen een Feefo-beoordeling achterlaten. We zorgen hiervoor door kopers direct na hun aankoop te benaderen.
We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
ILX delivers accredited training to thousands of customers across the world every year.
We know learning has the power to transform lives and businesses. That's why we create learning experiences that inspire real, lasting change. Our courses will build new skills, changed behaviours, and greater confidence that lead to improved individual and collective performance.