Merchant Logo
Beoordeeld
Uitstekend

.

Service
4.3
/5

5

4

3

2

1

1,251

339

115

66

138

1,909

beoordelingen in het afgelopen jaar

Hotels.com UK is niet langer een actieve Feefo-klant
Alle 235,339 beoordelingen worden weergegeven
RF
Richard Field
8 months ago
Datum van aankoop: 01/11/2024
Wat Richard Field zei over Hotels.com UK:
Not the best customer experience
Could not sort out my problem using just the web site so I had to ring customer services to resolve my problem. Was kept waiting over 1 hr when put on hold and decided to hang up. The customer...

Alles lezen
CP
Chris Penny
Brighton
8 months ago
Datum van aankoop: 01/11/2024
Wat Chris Penny zei over Hotels.com UK:
Simplicity itself!
Supremely easy to search and book
CC
Colin Clark
8 months ago
Datum van aankoop: 31/10/2024
Wat Colin Clark zei over Hotels.com UK:
Complaint on your system
I booked a hotel in Bath using my one key rewards. Some 30 minutes later I cancelled because the train travel was ridiculous for one night. I lost my rewards through no fault of my own. How unfair is...

Alles lezen
Vaste klant
8 months ago
Datum van aankoop: 31/10/2024
Fairly simple to use
Fairly simple to use, but bit cumbersome
Vaste klant
8 months ago
Datum van aankoop: 31/10/2024
Frustrating experience
The booking I made seems to have reserved two rooms at the hotel, however, the confirmation email and request to pay for the room from the hotel only includes 1 room, I "booked" on Thursday, but...

Alles lezen
Vaste klant
8 months ago
Datum van aankoop: 31/10/2024
Hotel booking for New York
Easy to use information transparent This is all feed back on booking
PM
Peter McDowall
8 months ago
Datum van aankoop: 31/10/2024
Wat Peter McDowall zei over Hotels.com UK:
Dealt with bookings with real efficiency
Competitive prices excellent booking service
PA
Paul
Bridgend
8 months ago
Datum van aankoop: 30/10/2024
Wat Paul zei over Hotels.com UK:
Highly Recommended
Easy to navigate website with a wide selection of properties for which a good level of information is provided.
Vaste klant
8 months ago
Datum van aankoop: 31/10/2024
Straight forward process
I think all hotels should allow you to cancel up to one day before.
Vaste klant
8 months ago
Datum van aankoop: 31/10/2024
Fantastic price.
Fantastic price, location for what I need. Good choice of hotels.
Over Hotels.com UK
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent
Alles lezen
407 St John St, London, Greater London, EC1V4EX, United Kingdom
Award

Feefo Trusted Service Awards

Onze onafhankelijke prijzen erkennen de topmerken op het gebied van klantenservice. De winnaars worden bepaald op basis van de beoordelingen die ze van hun klanten krijgen.

Waarom vertrouwen op Feefo-beoordelingen?

Over Hotels.com UK
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent