Hippo Leasing is niet langer een actieve Feefo-klant
Alle 892 beoordelingen worden weergegeven
TC
Trusted Customer
8 years ago
Wat Trusted Customer zei over Hippo Leasing:
Very good from start to finish
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Delen
Betrouwbare klant
8 years ago
Excellent service highly recommended
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Delen
TC
Trusted Customer
LEEDS
8 years ago
Wat Trusted Customer zei over Hippo Leasing:
Look Not Further Hands On From Start to finish.
I Have leased from others in the past.
However These Guys Were Fantastic.
Gareth Never Gave Up Until He Got Me The Exact car and deal.
I Will stay with these guys.
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Delen
TC
Trusted Customer
8 years ago
Wat Trusted Customer zei over Hippo Leasing:
Appalled
I received a car that showed historic faults. These faults had been cleared on the diagnostic.
I was not told delivery fee was for car to be driven.
Victoria Lancaster
Hippo Leasing
8 years ago
Hello there Kelvin, many thanks for your feedback, we appreciate this, and it is so important to us in order to maintain customer care. We deliver hundreds of cars every month with careful, specialist drivers who deliver your car to an address of your choice, at a time to suit you. I will of course discuss this concern with your account manager to understand why you were not clear that the car was being driven. I will be sure to use your feedback to improve. With thanks, Victoria.
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Delen
TC
Trusted Customer
8 years ago
Wat Trusted Customer zei over Hippo Leasing:
Mileage rip off
Never again. Struggled to get a service history from them. even struggled to get the last service documents from them (they did the service in house).
I bought the car with 41k on the clock....
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Victoria Lancaster
Hippo Leasing
8 years ago
Hello there Laurence, many thanks for your feedback, this is so important to us in order to maintain service levels. I am sorry to hear about these concerns, at the time of writing I am not aware of your account. I would like to look further into this and will of course come back to you with a full explanation. Leave this with me. Regards, Victoria.
Victoria Lancaster
Hippo Leasing
8 years ago
matter. Thiscentrefigure. IHello there Laurence, many thanks for taking the time to leave feedback, this is crucial for us in order to improve. I have looked through your file, and have spoken to our care team regarding your communication. At this stage we are a little surprised and saddened to receive this feedback, given that our team have been working with you to resolve the issues and have closed the file, based on your acceptance of a settlement figure. I am sorry that you have had these issues, whilst we strive for excellent service, mistakes are occasionally made - your feedback allows us to monitor our staff and try to improve. Rest assured that when this happens, we are always here to help and put this right, with the most fair and appropriate action. I know that the care team sent the full service history to you almost immediately, and advised that the MOT was all tracked online - but again, did later send a copy of the MOT certificate to you too. In terms of the mileage discrepancy, this was down to a system error, and the system from the prep centre not updating the system in the office, and although we do not take this lightly we have offered, and you have agreed a good sum of money as full and final closure on the matter. This was agreed based on your contract, on the first 10000 miles. I can see that our care team have responded to you in full each and every time, and this is recorded on your account. Please do let me know if I can assist you further in any way. Regards, Victoria.
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Delen
Betrouwbare klant
8 years ago
Truly excellent service
The Advisor I dealt with had great customer service skills. he listened and offered me a solution that was different from what I had thought and was better for me. he kept me up to date all the way...
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Delen
TC
Trusted Customer
8 years ago
Wat Trusted Customer zei over Hippo Leasing:
Very helpfull
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Delen
Betrouwbare klant
8 years ago
Excellent customer service
Fantastic service from start to finish
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Delen
TC
Trusted Customer
8 years ago
Wat Trusted Customer zei over Hippo Leasing:
Brill
Fab services very helpful and understand plus got me a very gud deal very pleased and will defo recommend plus buy again
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Delen
TC
Trusted Customer
8 years ago
Wat Trusted Customer zei over Hippo Leasing:
Great service from start to finish
Service was great from start to finish, I dealt with Jess, who was great, I generally do not like car shopping or car sales folk, but Jess was great, he listened to my needs and some of my financial...
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We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
